Job Title: Junior Conversation Designer
Location: London, 2 days on site per week required
Duration: 6-month contract
Rate: .00 (umbrella)
We're seeking a talented Conversation Designer to help shape the future of chatbot experiences for major UK brands. Join a dynamic team of conversation designers within a multidisciplinary design squad on an exciting transformation programme aimed at delivering natural, contextual virtual assistant interactions for millions of customers.
About the Role
As a Conversation Designer, you'll focus on creating accessible, engaging chatbot dialogues that address real customer needs. This is an opportunity to apply your skills in a supportive and collaborative environment while contributing to an ambitious omnichannel banking strategy.
Responsibilities:
- Design intuitive, customer-focused conversations for the chatbot, ensuring excellent user experiences.
- Apply design thinking and empathy to solve customer challenges and enhance dialogue quality.
- Collaborate with team members, contribute ideas, and provide consistent messaging in chatbot interactions.
- Share your expertise to shape the team's overall design approach and tell compelling stories about your work's impact.
What We're Looking For:
- Experience designing for conversational AI applications, with a passion for creating impactful dialogues.
- A collaborative mindset and willingness to support a multidisciplinary team.
- Confidence in sharing your work, receiving feedback, and iterating on designs.
- An interest in evolving your design practice in a rapidly changing conversational AI landscape.
- Familiarity with working in complex environments and a readiness to share knowledge within the design community.
Why Join Us?
You'll be part of a mission to redefine banking experiences through innovation and design. We value inclusivity and diversity, creating a workplace where all colleagues feel encouraged and valued. Reasonable adjustments can be accommodated during the recruitment process-just let us know.
If you're passionate about conversational AI but feel your skills don't fully match the description, we'd still love to hear from you.
Candidates will ideally show evidence of the above in their CV to be considered please click the "apply" button.
Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly.
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.
