Team Leader/Senior - Cape Town - Lead Capital Group

Lead Capital Group • Other • Cape Town, Western Cape, South Africa • $300 - $400 / year • 6d ago

Team Leader/Senior - Cape Town - Lead Capital Group

Lead Capital Group Cape Town

1 day ago

Description

Oversee team performance by providing leadership, coaching, and support to achieve individual, team, and business targets. Must have a good understanding of sales techniques and motivate employees at all times.

KEY ACCOUNTABILITIES AND RESPONSIBILITIES OF ROLE

Optimize sales and conversions
Coach, mentor, and manage objections
Ensure agent compliance with industry best practices
Provide feedback on agents
Ensure smooth team workflow
Alert management of issues
Provide daily direction and communication to employees for timely, efficient, and knowledgeable client calls
Continually evaluate processes and procedures, suggesting improvements for area operations, efficiency, and service to internal and external customers
Provide regular statistical and performance feedback and coaching to each team member
Write and administer performance reviews for skill improvement
Be available for employees with work and/or personal problems, providing coaching, counseling, direction, and resolution
Ensure employees have necessary training and resources to perform their jobs
Respond to and resolve employee relations issues
Create and maintain a high-quality work environment to motivate team members
Work on special or ongoing projects for area/process improvement
Share responsibility for managing employees, ensuring efficient and effective call handling
Establish work procedures and processes supporting company and departmental standards, procedures, and strategic directives
Use judgment in upward communication regarding department or employee concerns