- Collaborate with stakeholders to define the bots objectives, functionalities, and user interaction flow.
- Identify and document technical and business requirements.
Design
- Architect the bots conversation flow, including the decision trees, intents, and entities.
- Design a user-friendly and engaging UX/UI for the bot interactions.
Development
- Develop the bot using the Facebook Messenger Platform, including programming of theconversation logic and integration of necessary APIs.
- Implement natural language processing (NLP) capabilities to interpret user queries andprovide contextually relevant responses.
- Code webhook services to receive and send messages to and from the MessengerPlatform.
API Integration
- Integrate with Facebooks Conversion API for tracking and attributing offline leads andconversions.
- Implement Metas WhatsApp Business API for extending chatbot functionalities toWhatsApp, ensuring a seamless cross-platform experience.
- Incorporate third-party APIs for additional services like payments, CRM, analytics, etc.
Testing and Deployment
- Perform thorough testing, including unit tests, integration tests, and user acceptancetesting (UAT) to ensure the bot functions as intended across different scenarios.
- Deploy the bot to the production environment and monitor its performance.
Monitoring and Optimization
- Utilize analytics tools to track user interactions, engagement metrics, and botperformance.
- Continuously refine and optimize the bots responses, conversation flow, andfunctionalities based on user feedback and analytics insights.
Compliance and Security
- Ensure the bot complies with Facebooks policies, data protection regulations (e.g.,GDPR), and privacy standards.
- Implement security measures to protect user data and prevent unauthorized access.
Skills Required
Technical Skills:
- Proficiency in database languages such as MYSQL or MS SQL.
Experience with the Messenger Platform ,:
- WhatsApp Business API, and Facebooks APIs.
Analytical Skills :
- Ability to analyze and interpret data to make data-driven decisions for
bot optimization. - Skills in using analytics and monitoring tools to track performance
metrics.
Project Management and Communication:
- Strong project management skills to overseethe development lifecycle.
- Excellent communication skills for collaborating with team
members, stakeholders, and potentially interacting with bot users for feedback.
Creativity and Problem-Solving:
- Creative thinking for designing engaging userexperiences and conversation flows.
- Strong problem-solving skills for addressingtechnical challenges and optimizing bot performance.
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