Are you looking for a new and exciting career within one of the leading global manufacturing companies?
Adjust Recruitment has a unique opportunity for a dynamic individual to join our client's expanding technical division team, as a Sales Order Processor Customer Services?
You must have experience in order processing, predominately via email and worked in a manufacturing setting (would be advantage), you will be required to:
- Processing orders received
- Inputting onto the system, which creates the order and the production ticket for production to manufacturer.
- This role involves following the order through to despatch, once order is place has to check the materials are in stock, if not they have to arrange with the planning team to order.
- Delivery dates are confirmed to the customer. Orders need checking they are going to be completed on time, if not would have to chase production for new completion dates and inform the customer.
- Arrange the despatch, with the warehouse team.
- Dealing with order enquires, lead time, prices and different products
You will play an active role in the day to day running of customer accounts within a fast paced department. From handling product enquiries, ensuring the customer has chosen a suitable product for their technical needs, offering sales support to the UK Sales Team and working closely with the production team with order scheduling within the factory.
This role is an excellent opportunity for someone wanting to develop their skills, playing an active role in the daily management of multiple customer accounts and sister companies around the globe.
Your Role and Responsibilities:
- Handle enquiries about the full product range and offer advice on suitable products, product alternatives as well as discuss new development requests
- Order processing and management of the orders from input to despatch
- Provide technical information to customers and sister companies
- Provide Sales Support to UK Sales Team
- Work closely with the Planning Department to register new items, schedule orders and ensure materials are available.
- Liaising with the UK Production Team for the supply chain of products
- Coordinating with the Logistics Department to ensure on time deliveries
- Full training and development programme will be provided
Skills Required:
- Passionate about delivering exceptional customer service
- Excellent communication skills, both written and verbal
- Positive and tenacious attitude about seeing a problem through to completion
- Attention to detail
- Strong problem-solving skills
- Strong knowledge of Microsoft Packages, Excel, Word, Outlook
Benefits:
- Workplace pension matched up to 10% with a death in service grant
- Company profit share scheme
- 25 days holiday (excluding bank holidays).
- Option to join healthcare plan
- Christmas shutdown
- Free on-site secure parking
- Company benefits
- Flexible hybrid working (once training has been completed)
- Training and development.
- A fast-paced and flexible working environment
- A role where you can learn and your opinion is valued
