The role of Key Accounts Manager Soft Services based at Century City
Position Summary
Responsible for delivering the contract and to achieve the elements of the contract within the contract budget, agreed upon time schedules, statutory requirements, customer satisfaction, and promoting group company performance and reputation with the Client
Responsible for supporting group company business development strategy, identifying and maximising new business opportunities
To be the lead interface with the Client, responsible for the delivery of operations, maintenance and reactive services including the management and inspection of specialist service subcontractors
Key Accountabilities/ Principal Responsibilities
Contractual Strategy and Management
•Develop, agree and manage a robust strategy and annual plans for the contract, to meet the contractual requirements, as well as operational and financial business targets
•Ensure the contract is optimally structured, managed and populated to increase operational efficiency
•Focus on future direction of the contract, to include implementation of continuous improvement initiatives that strengthen the customer relationship to enable the success of future longevity of the contract
•Ensure a best practice framework is in place for the delivery of the contract, using processes, procedures and systems aligned to the company quality policy
•Conduct regular reviews of processes, procedures, plans, monitoring and taking action to ensure business targets are met, including submitting accurate and timely reports
•SLA Management, compliance & governance
•Performance reporting to the Client
Business Development
•Develop strong market knowledge of existing and potential clients, and keep the group company informed of business growth opportunities aligned to strategic objectives
•Provide in-depth analysis of markets, industry trends, competitors and clients to improve strategic planning and decision making
•Develop and implement relationship strategies to maximise opportunities for securing new business
•Identify new / future services that would provide AFMS with a competitive advantage or profitability.
•Develop tender documents at a consistently high standard
Customer, Community and Markets
•Represent the group company when meeting with the customer, stakeholders, and end user, in order to enhance the company reputation and foster a partnership approach to the relationship throughout the contract
•Lead customer service excellence and continuous improvement culture, so that the business remains at the leading edge of service delivery and value
•Maintain and develop strong relationships with the client and other stakeholders to secure the necessary support for the efficient performance of hard and soft service operations and maintenance
Leadership
•Meet the key performance areas according to the targets agreed upon in the areas of management of the client and contractor interface
•Manage and oversee the functional departments of hard and soft services operations and ensure performance is delivered to appropriate standards within agreed upon time frames and budget allocations
Financial Management
•Ensure business development strategies are in place, to deliver contract expansion aspirations in line with the business commitment
•Ensure effective financial management is in place to achieve turnover, profit and to meet legal requirements
Key Skills and Experience
• Grade 12
• Ideally have a degree, or hold a professional qualification in Facilities
Management / Business Management
• Minimum 8 year experience at senior management level, preferably in hard
and soft FM services, with at least 5 years Contract Management experience
• Hard & soft services operational knowledge would be advantageous
• Must have extensive experience in leading a diverse, multi-cultured,
multi-disciplined workforce
• Must have managed commercial and contractual elements
• Must have managed resources and sub consultants
• Must have working experience with managing budgets, including costs and
profitability
• Advance computer skills including presentation material
People and Management Skill
• Strong leadership qualities and a confident decision maker
• Possesses the drive to oversee and take ownership of the activities of the
business
• Must be a respected leader, and have the ability to work closely and in
partnership with the clients and group company senior management to
ensure mutual success of both organizations and longevity of the contract
relationship
• Excellent interpersonal skills in working with multicultural teams across all
levels, with focus on tact, diplomacy and rapport building
• Highly effective communicate effectively in both written and verbal form
• Committed to professional and ethical values and standards
• Analytical reasoning ability and capable of making fast informed decisions on
complex matters to ensure the continuity of service to the clients facilities
• Excellent financial, commercial, business development and HR Acumen to
support the improvement of business performance
Relocation costs are not paid
Apply urgently to:
Please consider your application unsuccessful if you do not hear from us within 14 days
