CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.
What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model .
Job Description
CHEP is currently seeking a Hire Stock Auditor to join the team. The position will be based in the Western Cape on a Hybrid working model. In this role you will form part of a team reporting to the Asset Recovery & Audit Supervisor.
You will be entrusted to ensure proper management and control of CHEP assets by physical counting and auditing the stock levels and controls of CHEP products at customers through Hire Stock Audits.
In addition, you will provide both office based and on-site support to clients to ensure that the integrity of the pooling control system is improved, client queries and control issues are dealt with quickly and effectively and the perception of value for money and customer care is entrenched in the minds of our clients.
Major/Key Accountabilities
Customer telephonic / Electronic Contact:
- Setting up appointments with customers and assisting with various account related queries.
- E-mail correspondences to customers and the Management in accordance with the Hire Stock Audit Process.
Customer Contact:
- Make routine calls as allocated by the BM/CRM/Supervisor to customer sites to assist with and verify stock recons and agree the surplus/loss result.
- Ensure that any issues discovered at a call requiring management attention are escalated to the customer manager and BM.
- Conduct exceptional and unplanned calls when required by customers to assist in any matters relating to the stock audit process.
Responsible for query / problem resolution by:
- Ensuring all queries allocated by the CCT Supervisor are resolved in accordance with the business rules within the agreed time period.
- Ensuring queries assigned are followed through to their resolution and that the Salesforce system is annotated accordingly.
- Escalating problems to the relevant CCS/BM’s/CRM’s as required to seek resolution of conflict situations.
- Notifying the relevant customers that queries have been resolved.
Responsible for attending to tasks assigned by the Management including for example:
- Customer training and assisting and/or act as backup for CHEP Systems trainers and CCT.
- Assisting with client reconciliations.
- Running and printing reports.
- Collecting and consolidating information required for national co-ordination of client groups.
Salesforce Responsibilities
- To ensure that all cases allocated in Salesforce are resolved in accordance with the business rules and within the agreed time frame.
- To record client queries and/or problems and to assign these to the correct recipient to enable resolution.
- To escalate audit results/problems to the relevant BM/CRM as required for further action.
- To provide feedback to clients regarding the resolution process of each query and/or problem and to verify with clients that issues raised by them are resolved to their satisfaction.
myCHEP Responsibilities
- Assist with Staff and Customer myCHEP training when required.
- Ensure that full knowledge is gained to provide telephone and or customer site backup for all customer related queries.
- Running, Analysing and understanding all reports.
Customer Control System Audits
Do an in-depth Customer Control System Audit at Customer’s site by:
- Analysing all aspects of the customer account, i.e. average volumes on hire, client holding periods, THAN capture efficiency, stock counts, reconciliations, etc.
- Present the findings of the Management, to the customer and Business Manager.
- Offer solutions to problems identified whereby reducing CHEP equipment costs from pallet losses and breakages.
- Offer assistance/training in implementing recommended changes.
Responsible for pre call planning before conducting Stock Audit calls by:
- Reviewing past contact reports and other correspondence.
- Running Salesforce reports for all activities completed and outstanding since last visit.
- Check customer recon to ensure that it is in balance and that there are no outstanding queries before physical audit.
- If there are queries raise activity to CCT to clear recon queries.
- Check client contacts and master file details are correct.
Responsible for Physical Stock count of CHEP equipment by:
- Arranging stock count dates with customer well in advance of Audit.
- Conduct physical stock count with client.
- Correspond and arrange stock counters with suppliers and/or with internal CHEP people.
- Ensure customer are represented at stock count and if not get signed agreement from customer accepting the results.
- Agree terms, date & time of stock count with customer.
- Assessing the controls of CHEP products at customers.
Stock Audits:
- Responsible for planning (annual planning) and scheduling of Hire Stock Audits together with Asset Manager, CCS, CCT Manager and the CRM team.
- Making and confirming scheduled dates with customers and ensuring representation for stock count.
- Assist with and verify stock recons and agree the surplus/loss figure with Industry Managers, ensuring that the stock recon is signed by both CHEP staff and the client.
Reporting
Weekly reporting in the required format on scheduled and unscheduled HSA’s, pallet recoveries and call plans.
General/Ad Hoc
- Assist in the set-up systems and procedures and ensure client training sessions are conducted by the Training department.
- Provide both office based and on-site support for our customers.
- Assist fellow staff whenever and however possible.
- Attending management meetings and provide feedback.
- Coordinate national stock audits as assigned by CCS.
- Attend all TRIPS/SAP training sessions and implement all the relevant processes and procedures as instructed by Change management/TRIPS teams.
- Ensure that the myCHEP system is fully mastered in order to provide telephone and or on-site backup for all customer related queries.
- Where necessary, activities to be escalated to Training team for training to be conducted or CRM for non-compliance of controls on myCHEP.
Asset Recovery/ Blackpool
- Follow up any Asset Protection & Recovery issue as required by National Internal Auditor.
- Investigate Stray Equipment leads and ensure the communication of CHEP’s ownership rights.
- Coordinate Black Pool initiative with other resources to achieve desired coverage of Blackpool Recoveries.
- To participate in team projects.
- Any other task as delegated by the CCS and management.
Minimum Requirements:
- Completed Matric.
- Relevant Business Diploma/Degree.
- Minimum 5 years exposure to key CHEP systems.
- Minimum 2 years admin and recon experience.
Skills and Knowledge
- Good understanding of CHEP controls and Asset Management procedures.
- Hands on knowledge of CHEP equipment management systems, i.e. Salesforce, myCHEP, SAP & BW.
- Good Communication Skills.
- Customer Focused.
- Knowledge of the CHEP customer base.
- Microsoft Office.
Remote Type
Hybrid Remote
We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at
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