The Client Services Representative will be responsible for liaising with clients and branches across the Sub-Sahara Africa region.
23rd December, 2024
About the Position:
The CSR will be based in ALS Inspection Johannesburg and will report to the Client Services Manager. The Client Services Representative will ensure feedback to queries is given within acceptable time frames.
Working Conditions: - Basis: Full Time
- Shift: Monday to Friday
- Closing Date: 6th January 2025
- Number of positions: One (1)
The position will be responsible for: Compliance - Practice the ALS Health and Safety Foundation Standards
- Practice the ALS company core values
- Comply with the ALS company policies and procedures
- Always abide by local legislative requirements
Main Tasks and Responsibilities: - Assist clients with technical information relating to the analysis of samples.
- Follow up and respond to turnaround time queries.
- Respond to general client queries.
- Administration and coordinating inspection appointments, including shipments, sampling & weighing.
- Monthly reports, customers handled, queries, TAT, customer retention.
- Coordinating a seamless inspection service between warehouses, sites, sample preparation & the laboratory.
- Ensure that the customer daily update is sent on a daily basis.
- Arrange shipping of samples to be sent to other laboratories and samples to be returned to the client; and follow up on analysis updates.
- Making technical recommendations to clients as and when required.
- Day to day interaction with clients.
- Liaising with Inspection team on inspection progress, updating clients on job status & expected TAT on results.
- Customer daily updates when required.
- Follow banking document procedures where required.
- Coordinate on samples to be sent to laboratory.
- Handling of client complaints timeously and professionally.
- Ensuring audit trail between stockpiles, trucks sampling & shipment of the same material.
- Generating certificates of Quality, Certificates of Weight, Packing List, Lab reports and Sampling Reports for completed customer shipments.
- Initial checking and reconciliation of customer reports.
- Ensuring all reports are submitted for checking before release to the client.
- Ensuring all final checked and approved client reports & originals are signed off on completion of inspection.
- Creating SIIMS & or Exact sales orders and project orders, and generation of purchase orders, excel sheets & SIIMS invoicing.
- Electronic filing and record keeping of all the client information on electronic files.
- Coordinate with the Inspection team on new shipments & ongoing inspections.
- Coordinate with site inspectors regarding sampling updates.
- Practice the ALS Health and Safety Foundation Standards.
- Ensure that the quality of service rendered meets the ISO 9001:2015 standard and are maintained at a level that meets or exceeds company and market acceptable standards.
- Manage overall quality of service for areas of responsibility.
Requirements: To be successful in this role, you will have:
- Tertiary qualification in Marketing Management (or related field)
- Tertiary qualification in Analytical Chemistry (or related field)
- Excellent interpersonal, planning and communication skills
- Maintain confidentiality and integrity
- Highly organised and flexible
- Sound decision making, problem solving and preventive measures skills
- Demonstrates accountability and a team player
- Ability to investigate, resolve and respond to queries
- Inspires and drives excellence in all aspects of work
- Interact and communicate in a respectful manner taking into consideration the diverse cultures
- Excellent numerical and analytical skills
- Planning, thinking and implementation abilities
- Attention to detail and work under pressure
- Ability to multitask and meet challenging deadlines
- Effective communication skills both verbally and written within all levels of ALS and with the clients
- Must work well in a Team with minimal supervision and be flexible to changing priorities and instructions
- Minimum of 2-5 years’ hands-on experience in chemical analysis and/or laboratory environment
- A background in either the mineral or environmental analytical markets is highly desirable
- Proficiency in Microsoft Word, Excel, Power Point, Outlook, Internet Explorer
This is an excellent opportunity for a motivated and skilled person looking to develop their career in an international company.
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