CRM Administrator Negotiable

Azura Media LTD • Other • Umhlanga Rocks, Durban, KwaZulu-Natal, KwaZulu-Natal, South Africa • $200 - $300 / year • 1d ago

Durban based, International Marketing Company

We are seeking all graduates in the fields of Marketing or Media to fill a position on the Customer Service Desk. Our customers are based internationally, and we provide 24/7/365 customer support, ensuring our customers receive the very best in service and account management. Our passion lies in the acquisition, retention, and entertainment of customers on behalf of our clients.

This position runs on a shift rotational basis. As our clients work in a 24/7 industry, candidates applying for this position must be able to work shifts which run rotationally around the clock. Night shift is a requirement; Non-Negotiable.

Being a service organization, our staff has been carefully selected for their energy, dedication, and commitment to client service. If you want to join the leaders in service excellence, please submit your C.V to (Email Disabled).

Our team consists of young and vibrant go-getters who rise to the challenge of any given task and have a hunger for success, meeting company goals and exceeding client expectations.

Duties & Responsibilities

Job Description:

MUST BE ABLE TO WORK ROTATIONAL SHIFTS in a 24/7 industry
Build and maintain customer relationships.
Investigate and resolve customers' problems
Ability to think outside the box and manage accounts strategically
Ability to multi-task as candidates will be required to operate multiple software systems whilst liaising with clients to resolve queries in real-time
Ability to work under pressure
Must be good with numbers (reconcile statements, purchase history, refunds etc.)
Ensure customer satisfaction to prevent account cancellation

Desired Experience & Qualification

Experience, Qualifications and Skills:

Degree/Diploma is a must (preferably in the field of Marketing / Media / Communications/Finance)
Graduate Degree (3rd year applicants will be considered)
Contact Center experience would be advantageous
Advanced skills on MS Office, operating application software and online programs
Ability to multitask on different channels
Quick grasp of any application software
Clear command of the English language - spoken and written
Own Transport Essential
Ability to work within a team
Self-driven and motivated

Personal Skills/Attributes:

A team player
Friendly disposition
Willingness to go the extra mile
Ability to multitask
Energetic
Handles stress well

Package & Remuneration

50% Medical Aid contribution
Annual Performance Bonus
Market related salary
Monthly Incentives

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