Purpose of the Job
The Regional Credit control position is accountable for the debt collection activities in such a manner that it maximises collections and minimises bad debts.
KEY RESPONSIBILITIES
Policies and Procedures
- Ensure adherence to collection policies and procedures.
Collections and Targets
- Monitor and manage a debtor’s portfolio of no more than 480 accounts.
- Achieve and maintain collections and targets set per company protocol.
- Actively collect payment according to payment terms.
- Perform reconciliations of allocated accounts daily.
Overdue Accounts
- Attend weekly meetings with the credit supervisor to review all defaulting accounts.
- Ensure the correct escalation process is followed for the Reminder Letters.
- Feedback on the top 20 overdue accounts must be prepared and discussed weekly.
Hand Overs and Bad Debts
- Follow the correct protocol before blacklisting a client, and then proceed to blacklist clients.
- Inform the credit supervisor of any liquidations, absconded clients and business rescues immediately.
Credit Notes, Invoices and Adjustments
- Check that all credit notes and adjustments are raised correctly.
- Investigate all reasons for credit notes to ensure that they are valid.
- Submit all credit notes requisitions to the regional credit supervisor.
- Raise all rate queries and stop billing on closures with the billing department.
Month-end Activities
- Ensure that all re-allocations of unallocated deposits are completed.
- Ensure that all journals’ requisitions are raised by 12h00 on the 4th working day of the new month.
Cash / Suspense Accounts
- Ensure the bank statements deposits are captured and allocated daily.
- Ensure that all suspense accounts are reconciled and cleared monthly.
- Obtain all remittance advices for all deposits received on allotted debtor’s accounts.
Financial & Reporting
- Prepare commentary on top twenty clients each month for the region.
Auditors
- Assist auditors as and when required.
Meetings
- Regular one on one book reviews with the credit supervisor.
- Attend monthly and weekly meetings where required.
- Regularly attend customer meetings.
Customer Care & Queries
- Promote a high level of focus on customer care with relevance to all customer complaints and queries.
- Maintain accurate and complete client information on the system.
- Ensure that such queries and complaints are dealt with efficiently, accurately, and promptly.
- Ensure a 48-hour turn-around-time on all customer queries.
Inter-departmental Relations
- Ensure that inter-departmental relationships between Accounts Receivable and other areas are maintained at high levels.
- Ensure a balance is maintained between sales and credit objectives.
Projects
- Get involved in any additional projects as and when required.
SUPERVISORY RESPONSIBILITIES
None.
QUALIFICATIONS and EXPERIENCE: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Degree or Diploma within the accounting field.
- Minimum 3 years’ experience in a financial environment.
- Capacity to deliver under pressure.
- Good people skills.
- Ability to prioritize and meet deadlines and targets.
- Excellent communication skills, both verbal and written.
ATTRIBUTES:
- Attention to detail and ability to work accurately and deliver quality outputs.
- Good problem-solving skills.
- Ability to work under pressure and meet tight deadlines.
- Strong interpersonal, communication, influencing and relationship-building skills.
- Willingness to work overtime when needed.
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