Location: Swansea & Hybrid *
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working Hours: Full time - 37.5 hours per week – Mon to Fri
Who are we?
We’re pleased to announce the launch of the Vodafone Equity Hubs Network, a unique initiative that aims to expand into the Managed Service Provider (MSP) sector for Small, Medium, and Enterprise customers (SM&E). These hubs will provide essential support to the same customers we share with our IT Hub Franchises - a rapidly growing network of 300 IT managed service providers across the UK. Coined as an industry gamechanger, the opportunities are vast and this role provides you with the opportunity to join, develop and make a meaningful impact on our SM&E customers.
What will you be doing?
We’re looking for an IT Provisioning Engineer to join our Swansea IT Hub one of our pioneering Equity Hubs delivery Managed Services to our Small, Medium & Enterprise business customer in collaboration with the Vodafone Business IT Hubs, a franchise network of IT Managed Service providers across the UK.
Swansea IT Hub offers Microsoft-centric support services to small businesses with a focus on data protection, communications, collaboration and information security. The successful candidate will need to have a good appreciation of all factors with a core understanding in any of the below technologies:
Microsoft 365
Meraki WiFi
Networks, routing & security
HP desktops & laptops and other associated vendors
We want to ensure that everyone has the opportunity to further build-on their skillset within the role; therefore full training in specific technologies, industry methodologies, tools and service will be provided as and when appropriate. Whilst we endeavour to allow time for study and examinations within your day-to-day role, there may be times where personal study is required outside of work to complete the relevant courses. Examples of possible certifications, but not limited to are:
MS-900 – Microsoft 365 Fundamentals
AZ-900 – Microsoft Azure Fundaments
PL-900 – Power Platform Fundamentals
ITIL® 4 Foundation - IT Service Management Certification
There are two elements to the role requirement – Onboarding and Provisioning, along with Early Life Support. You’ll find yourself engaging with customers to understand their current environment (audit & results). You’ll be taking their configurations and populating the knowledge base, whilst implementing new technologies from our approved portfolio where required. You will often be re-configuring existing technologies to meet our minimum supported configuration whilst also assisting with pre-sales scoping and quoting.
In terms of Early Life Support, you will be covering an array of:
1st Line support and incident resolution using the tools provided & experience.
2nd Line support & manufacturer engagement.
3rd Party incident management – managing collaborative partners to resolution.
You will also be required to escalate major incidents, major outages, problems, skills gaps & 3rd party missed SLAs. Accuracy of data is key when updating the ticketing system and knowledge base.
Who you are?
The successful candidate will have previous working experience within an IT Support Environment, providing resolution directly to the end user. You will need to have:
Strong demonstrable networking skills, across WLAN, WAN, LAN configuration and troubleshooting.
Knowledge of Windows Desktop Support and relevant technologies – Directory services, DHCP, DNS.
Exceptional interpersonal and customer service skills and a “can-do” proactive attitude.
Previous experience offering support of the core & common components of M365.
Knowledge and appreciation of Azure Active Directory and Office365.
Previous experience delivering support for installs, configurations, software and equipment repair – inclusive of laptops, desktops, phones, and cloud services.
Experience of service management toolsets used for remote monitoring and management, incident resolution, knowledge management and/or contract & asset management.
Worried that you don’t meet all the desired criteria exactly? We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
What’s in it for you?
This opportunity offers a competitive salary and there will be ongoing and relevant training to support you in role. You’ll also get to work with a fun, local team who are passionate about what they do, all with the support and backing of Vodafone to inspire you to be your very best!
Together we can
Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please let us know and we’ll be happy to discuss this with you.
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