Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
We have an amazing opportunity for a Senior Team Leader. Do you think you have what it takes to be our newest Purple Star?
The successful candidate will manage the Branch to achieve business objectives in accordance with the Region and Retail Operations Strategy.
With Hollywoodbets You Will:
- Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
- Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
- Grow with our development plans and culture that allows you to further your career.
You Bring:
- Minimum 1 year of managerial experience.
A Bonus To Have:
- Valid Drivers License.
- Degree, Diploma or NQF4 in a related field.
- 1 year sales management experience.
- 1 year cash management experience.
- 1 year within the gaming or betting industry.
What You’ll Do For The Brand:
Branch Growth
- Manage the achievement of targets and branch growth in accordance with operational procedures.
Branch Administration and Cost Management
- Manage branch cost and budget to ensure maximum profitability.
- Manage monthly expenses and cash management within the branch according to defined processes/procedures.
- Ensure daily banking schedules are submitted to the Areal Manager.
- Ensure adherence to credit card administration & EFT policies where applicable.
- Manage recovery process in line with processes/procedures.
- Manage branch stock control to ensure sufficient supply.
- Ensure weekly stock taking and account for stock shortages.
- Manage all security aspects in the branch.
Branch Appearance
- Ensure that the branch is always neat and tidy according to Hollywood standards.
Branch Reporting
- Ensure that daily newsflashes provide a high-level overview of the operations for the day.
- Ensure weekly/monthly reporting on branch performance based on stakes, number of bets, branch budget, costs, and growth plans.
Customer Experience
- Ensure superior customer service and experience.
- Pro-actively address customer complaints and ensure positive feedback.
- Create a customer centric culture within the branch.
Compliance
- Ensure compliance with company, legislative, and legal requirements.
- Ensure compliance with Gambling Board requirements and internal control policy.
- Ensure that there is a registered FICA officer on site during operating hours.
Communication
- Manage communication within the branch to ensure dissemination of key information.
- Ensure correct lines of communication are followed and timely feedback is provided.
People Management
- Manage team member rosters/schedules and ensure adequate staffing.
- Ensure staff attendance and behavior is managed.
- Identify training and development areas and address interventions.
- Submit new take on documentation to the Human Resources Department.
Values
- Actively promote the Hollywood values.
- Responsible for management of LPMs if applicable.
- Ensure close working relationship with other divisions.
- Suggest areas of improvement to attract and retain punters.
- Ensure timely submission of daily, weekly, monthly reports.
- Senior Team Leaders are official key holders in the branch.
- Must be available 24/7 in case of emergencies.
You’ll Bring To The Team:
- Demonstrate excellent customer service skills.
- Good attention to detail.
- Strong sense of customer focus.
- Impressive business acumen and in-depth market awareness.
- Ability to take accountability and strong problem-solving skills.
So, are you ready to level up, learn, and perform at your best? Apply now!
Please note that only applicants who meet the stipulated minimum requirements will be considered.
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