Main purpose of the Job
- To check and process instructions accurately within agreed upon turnaround time
- These instructions include new business, advisor details, switches, bulk switches, model portfolios, transfers, consolidations etc.
Educational Requirements
- Matric (Mathematics literacy and or Accountancy required)
- Studying towards a financial tertiary qualification is advantageous
Job Objectives / Key Performance Areas:
Quality Control:
- To ensure all relevant information and/or supporting documentation is received and attached to the instruction in accordance with the Business Rules.
- To ensure clients / brokers are FICA / FAIS compliant.
- To ensure indexed instructions are processed appropriately.
- Reject any incomplete instructions after QC & be “on-alert” for any suspicious transactions and report when necessary.
- To ensure all instructions are QC’d and captured within the turnaround time as per the Service Level Agreement(s) SLA.
- To ensure all cut off times are adhered to within the Service Level Agreement(s) SLA.
- To ensure queue monitoring is performed.
- To ensure instructions are finalized promptly and legally compliant.
- To ensure all daily, weekly and monthly reports are completed accurately and timeously.
Capture/Processing:
- To accurately capture client instruction(s) on the system e.g.: new business, additions, switches, transfers, consolidations, advisor details, investor details etc.
- To check / verify static information (investor’s personal information), incomes and debit orders etc. have been accurately captured according to client instruction(s) in addition to the switch instruments being correct.
General Responsibilities:
- To take full responsibility and ownership for all tasks.
- To adhere to the Knowledge Enabler (KE) and Prudential Investment Guidelines (PIGS) prompts via the system.
- To acknowledge, investigate and learn from any / all errors that may or may not result in backdate(s).
- To ensure all queries are resolved within the specific turnaround times.
- To provide training to new team members.
- To ensure that all communication both telephonically and written is delivered in a professional manner.
- To understand and adhere to cut-off times.
- To build / maintain relationships with fellow team members and other departments.
- Participate in user acceptance testing (UAT).
- Participate in projects.
- To provide a service of excellence to internal and external clients.
- To pull and check daily, weekly and monthly reports and take appropriate action.
Prior Work Experience / Background:
- Minimum of 2 years recent working experience within a financial administrative environment.
- Working experience as a data capture, where stringent quality standards have been applied.
- Experience with LISP products and administration.
- Knowledge of FICA and FAIS regulations.
Technical / Special Requirements (PC Skills / Product Knowledge / Specific Competencies)
- Workflow system experience.
- Experience with MS Office (Word, Excel, and Outlook).
- Data capture skills with a high accuracy rate.
- Maths literacy and or accounting skills.
- A knowledge of unit trusts and model portfolios/hedge funds.
About FNZ
FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back.
We created wealth’s growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution.
We partner with over 650 financial institutions and 12,000 wealth managers, with US$1.5 trillion in assets under administration (AUA).
Together with our customers, we help over 20 million people from all wealth segments to invest in their future.
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