Our client is seeking a skilled and experienced ServiceNow Technical Architect to become a key player in their dynamic team in Cape Town. This role presents an exciting opportunity to spearhead IT Service Management (ITSM) and IT Operations Management (ITOM) initiatives, with a focus on Discovery, Asset Management, and Software Asset Management (SAM). If you have a passion for ITSM and ITOM and can demonstrate a solid track record in these domains, we want to hear from you!
Key Responsibilities:
- Take the lead in designing, developing, and implementing ITSM and ITOM solutions, particularly in Discovery, Asset Management, and SAM.
- Collaborate with clients to gain insight into their business requirements and translate those into effective technical solutions.
- Manage the integration of ServiceNow modules with other enterprise systems to ensure data integrity and streamline processes.
- Provide technical guidance and mentorship to junior consultants and developers.
- Work alongside cross-functional teams to deliver high-quality projects on time and within budget.
- Keep abreast of the latest trends and best practices in ITSM and ITOM to drive continuous improvement.
Requirements:
- A minimum of 5 years of proven experience in ServiceNow Consulting, with a strong emphasis on ITSM or ITOM.
- Excellent communication and interpersonal skills to engage effectively with both technical and non-technical stakeholders.
- Experience with HRSD, APM, and SPM is a bonus, but not mandatory.
- Willingness to work in a hybrid model.
Why Join Our Client?
- Opportunity to lead innovative ITSM and ITOM projects with a forward-thinking team.
- A collaborative and supportive environment that promotes professional growth.
- Flexible hybrid working model.
- Salary between R900,000-1,300,000 per annum + excellent benefits package. Budget can be higher depending on proven experience.
If you’re an expert in ITSM or ITOM looking to lead impactful projects for our client in the city of Cape Town, we’d love to hear from you!
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