Field Service Technician Gqeberha, South Africa

Abantu Staffing Solutions • Other • Gqeberha, Eastern Cape, South Africa • $200 - $300 / year • 19h ago

Position Purpose:

The Service Technician is required to support all Technical Service Functions in the Eastern Cape and bordering provinces. This will include but not be limited to fault-finding/troubleshooting & repairs on all company equipment. Maintaining strong customer relations is essential. High efficiency is required in call-out turnaround times and in completing technical assessments, services & repairs to improve customer satisfaction and maximize customer retention.

Essential Duties and Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirement list below is representative of the knowledge, skill, and/or ability required.

Achieve sales targets through sales of spare parts, preventative maintenance contracts & assessment services.
Plan country trips to outline areas for the purpose of conducting assessments, repairs, and attending to service-related queries.
Maintain and develop relationships with existing customers.
Service & repair company equipment to full working capacity.
Plan and execute all service backorders.
Schedule and attend service callouts.
Fill in and complete job cards for any service repairs, warranties, or labor jobs completed.
In-service training and product education on all products in the market.
Promote extended warranties, service level agreements, and planned preventative maintenance plans.
Keep a strong follow-up on all open quotes.
Keep up to date with company product knowledge.
Data capturing and record-keeping of assessments.
Accurately diagnose and troubleshoot technical issues in a timeous manner.
Maintain high levels of service and technical support to all customers.
Adequate stock control management for planned repairs and services.
Complete warranty repairs and provide inspection reports to QRC.
Complete field actions as required by the quality team.
Maintain and follow up on warranty processors and procedures for all intended repairs.
Assist with service-related queries at hospitals and customer sites.
Assist with in-house service-related queries and requirements.
Service & repair equipment to meet customer expectations.
Maintain company vehicle in good condition.
Keep daily records on vehicle mileage and route planners.
Adhere to safety protocols and quality standards on all company products.

Qualification (Knowledge, Skills and Abilities):

Minimum of Grade 12 or equivalent.
Relevant tertiary qualification will be an advantage.
Aftersales knowledge, strong technical and mechanical mindset.
Basic computer literacy skills in MS Excel and Outlook.
Valid driver’s license (Code 08/EB) and PDP would be an advantage.
Ability to work independently. Excellent time management skills.
Customer service oriented.
Available to work outside of normal office hours, as per customer requirements. Ad hoc travel and visits to regional provinces.

Skills and Attributes:

Energetic.
Solid business acumen.
Planning and prioritizing of tasks.
Punctual.

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