Our professional service teams play a vital role in supporting our businesses by providing specialised expertise and assistance for our brands. Our Credit Control team is a key part of our Finance function and supports our customers to minimise over dues and proactively manages their accounts to avoid them getting into arrears and give the best results for the management of Saint Gobain's cash flow.
Saint Gobain Professional Services are part of Saint-Gobain UK & Ireland who are worldwide leaders in sustainable construction.
This role can be worked on a hybrid basis with a minimum of two days in the office required per week
What we're looking for:
Due to growth we are looking for a customer focused Credit Controller to join our team in East Leake. The role purpose is to minimise over dues and proactively manage customer accounts to avoid them getting into arrears. This role requires someone with excellent interpersonal skills, and the ability to communicate between departments and customers to meet shared goals.
Previous experience in a credit collection role is an advantage but not essential. More important are the right attributes and transferable skills to do the job.
- Excellent communication skills
- Excellent attention to detail
- Resilience & strong interpersonal skills
- Problem solving
- Results oriented
- Drive and initiative
- Competent in MS packages, especially Excel
- Knowledge/understanding of ERP system (preferably SAP)
What you will be doing:
- Posting and allocating cash receipts promptly to ensure the accuracy of the sales ledger.
- Chasing and pre-chasing outstanding invoices by telephone & e-mail, highlighting any
- payment issues to the Head of Credit Control/Team Leader.
- Ensuring customer records and account notes are kept up to date.
- Processing online card payments where applicable.
- Taking responsibility for customer accounts as defined by the Head of Credit Control/Team
- Leader, ensuring effective cash collection to support the company's working capital target.
- Identifying issues on accounts and undertaking a prompt resolution, either with the customer or
- Preparing statements and/or reconciliations of accounts to assist customers to make payment.
- Organising own workload with special focus on the collection of debts according to size and age.
Are Saint-Gobain inclusive employers?
Saint-Gobain is the worldwide leader in light and sustainable construction improving daily life through high-performance solutions. From wherever you are, let your unique personality and our values guide you every day to invent a more sustainable world.
We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us.
And what about flexibility?
The world of work is changing. At Saint-Gobain, we're always open to new ways of working. Everyone has different needs and commitments.
Our standard working hours are 36.25 per week - though if you need some flexibility- we'll happily discuss any need you might have for this role: flexible hours, job-sharing, part-time working, or anything else that matters to you. We can't promise to meet every request when we're recruiting. But we do promise to listen.
If you match our criteria, we will be in touch to discuss your experience and more about you as a person, we look forward to hearing from you!
