Role : Key Accounts Manager
Location : Pietermaritzburg - KZN
Business development and maintenance of existing clients in line with organisational goals and targets.
Team Management: - Recruitment and placement of competent Associates in line with Client Service Level requirements;
- Maintain the organisations Statutory and Legislative compliance obligations thereby eliminating costly legal risks.
Key Performance Indicators
- Business Development: Increase number of Clients, Associate headcount and permanent placements.
- Client Relationships: Build and maintain existing and new Clients and Contracts.
- Profitability: Ensure financial viability through maintaining and/or increasing profit margins.
- Management of Cost to Serve: Operations expenses and Client Contracts.
- Manage Operational Risks: Statutory and Legislative Compliance.
- Company Contribution.
Required Competency
- Professional Manner; Positive Attitude; Empathy
- Good Communication Skills at all levels
- Knowledge of Companys Recruitment and Internal Administration Processes
- Attention to Detail / Accuracy
- Self-Motivated; High Level of Energy
- Ability to Work Under Pressure; Deadline Driven
- Working Knowledge of BCOE, WCA/IOD, Health & Safety, Benefits and Bargaining Councils
Main Activities
- 1. Client Management: Clients serviced according to Service Level Agreements.
- 2. Associate Management: Effective recruitment, attendance monitoring and movement communication.
- Manage Legal and Financial Risk through Statutory and Legislative Compliance adherence.
- Manage Teams Internal Procedural Compliance contributing towards quality service delivery.
- Business Development through organized and coordinated Sales Activity.
- Building and maintaining customer relationships as a combined Operations team.
- Effective Reporting: Track trends, forecasts and strategy plans.
- Teamwork: Build and support relationships with Clients and Associates; and between your Branch and Payroll/Finance colleagues thereby contributing towards quality service delivery.
- Responsibly managing subordinates and providing the Business Line Manager with feedback.
