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Control Room Supervisor

Bidvest Protea Coin • Other • Johannesburg, South Africa • 13h ago

The suitable candidates main responsibilities and duties include, but are not limited to, the following:

Observation/Surveillance: Cameras, Manage Information Technology: Cameras, Alarms (Fire/Intruder/Fence), Computers, Telephones
Dispatch: relevant role-players in case of incident/emergency
The Control Room Operator will complete and archive full record of operational documents.
CCTV Surveillance Control Room Operators to monitor all cameras
Emergency response - Control Room Operators to react according to emergency procedures as per site procedure manual.
Crime and safety hazards to be reported
Public and Client relations
Monitor Control Room Systems and report anomalies to the contract manager. The following systems form part of what you are to monitor:
Fire Panel
Biometric Access Control System
Milestone / Gallagher / Avigilon CCTV
Lift Intercom and Alarm
Building Alarms
Provide accurate and reliable information through radio contact with on-site security
Control Room Operators will ensure all suspicious vehicles and people are recorded and reported to FMCSA on the site.
Reporting of all incidents, alarms and panic alarms in the occurrence book.
Completion of the relevant site documentation
Maintain a clean Control Room Environment and strict housekeeping regulations
All incidents to be reported to the Client & Bidvest Management.
Monitor technical faults and report to the Client and BPC.
Report any incidents, faults and issues to the contract manager.
Initiate investigations using CCTV and Access control record and compile a comprehensive report with timelines to the management.
Incident Flash reports are due within 24 hours of an incidents and 72 hours later the final investigative report need to be finalized and submitted to the contract manager allowing the contract managers to add on to the report for final submission to the client by the contract manager.

Preferred qualifications/attributes/skills:

Valid Grade A PSIRA Certificate
Grade 12 Certificate.
Relevant CCTV certificate.
Previous Technical Security and Control Room experience.
Computer literacy.
Minimum of 2 years experience as a controller.
Working Knowledge of the following acts:
Labour Relations Act, 66 of 1995
Basic Conditions of employment Act, 95 of 1997
Private Security Industry Regulatory Authority Act, 56 of 2001
Firearms Control Act, 60 of 2000
Criminal Procedure Act, 51 of 1977
Protection of Personal Information Act, 4 of 2013
Occupational Health and Safet Act, 85 of 1993
The Control Room Supervisor is required to have working knowledge of the following International Standards Organizations (ISO) standards:
ISO 9001:2015 Quality Management
ISO 14001:2018 Environmental Management
ISO 450001:2018 Occupational Health & Safety