Direct Reporting Line: Senior Manager Retail Operations EM South
Location:
GSMS Grade: P1
Number of Personnel Managed:
Purpose & Overall Relevance for the Organization:
- The Senior Store Manager will be responsible for the day-to-day management of the retail store, including coordination and recruitment, training and management of staff, receiving of stock, merchandising, stock loss prevention, controlling expenses, and management of all areas of store operations.
- The Senior Store Manager is also responsible for establishing and maintaining excellent levels of customer service within the store, displaying sound problem-solving and decision-making abilities, and leading others towards the achievement of specific business results.
Key Responsibilities:
- Drive conversion to achieve an increase of minimum last price paid.
- Leverage NPS data to ensure premium service is top of mind.
- Regular analysis on KPIs with recovery plans where required.
- Control store controllable expenses in line with budget and create savings where possible.
- Propose and drive recovery plans during underperforming situations through business analysis promotional activities or product injections.
- Sharpen inventory management by regular stock analyses and communication with the Back of House team.
- Provide input on optimal product mix for your store by observing your consumer and marketplace and align with your District Manager.
- Deliver consistent premium execution of visual merchandise standards in accordance with Adidas guidelines.
- Drive timely execution of all monthly and seasonal promotional initiatives.
- Ensure stock refills are done to always show a full floor and a full overring of stock.
- Place clear team focus on inventory management and planning through managing stock levels to drive revenue and increase turnover.
- Be aware and drive store team awareness of sell-through data and assortment gaps.
- Drive more efficient processes within the store team.
- Ensure accurate and timely reporting cross-functionally.
- Win at the decisive moment: right product, right place, right time.
- Ensure teams elevate service through usage of EMT training.
- Standardize and maintain disciplines regarding in-store communication.
- Align with the store construction team on improving maintenance programs.
- Exploit local sporting moments and drive connection through consumer events and products.
- Deepen and leverage consumer knowledge insights to grow repeat business.
- Master the fundamentals and empower the team.
- Maximize PEX to hit payroll and DCC targets.
- Operational excellence: align with operations on all process improvements.
- Ensure and deliver a premium experience for the value consumer.
- Assess team resources and staffing needs accurately and proactively.
- Compliance with Adidas Policies and Procedures and local labor laws.
- Monitor and respond to maintenance concerns, ensuring all Health and Safety standards are met.
- Identify and improve mystery shopper opportunities.
- Improve alignment with store support functions for effective store support.
- Be a positive influence.
- Ensure effective cross-functional relationships.
- Actively contribute to achieving store objectives and provide inspired leadership.
- Openly share information and business results with the team.
- Treat all team members with respect and dignity.
- Take responsibility for management decisions.
- Focus the team on top priorities and business goals.
- Demonstrate and teach leadership behaviors in the store environment.
- Effectively communicate Adidas strategies and store goals to all team members.
- Attract diverse talent to your team and build a solid talent pool.
- Encourage and support employees' growth and development.
- Consistently make the right decisions at the right time.
- Invite ideas and welcome different perspectives.
- Create an environment that accelerates positive change.
- Establish performance metrics and track results.
- Focus on improvements aligned with business strategy.
- Create an environment that motivates employees to perform their best.
- Encourage people to experiment and take intelligent risks.
- Readily admit and share your own mistakes.
- Motivate and inspire people and ideas.
- Link the contribution of the team to company goals.
Key Relationships:
- Consumers, Peers, Key Retail Support Functions (Marketing Activations, VM, Operations, Vendors).
Knowledge, Skills and Abilities:
- Strong ability to understand and use financial data to make decisions.
- Ability to use critical thinking and creative problem-solving.
- Strong leadership, interpersonal, and communication skills.
- Ability to collaborate and influence across different levels.
- Thrives under ambiguity; open to change.
- Passion for the Adidas brand and for sport.
- Proficient with MS applications and other computer software.
Requisite Education and Experience / Minimum Qualifications:
- Minimum 10 years of relevant market experience.
- Leadership role in a branded organization.
- Successful leadership of a team (50 people +).
- Geographical mobility.
- Advanced numeracy, literacy, and strong communication skills.
At Adidas, we celebrate diversity, support inclusiveness, and encourage individual expression. We are an Equal Opportunity Employer.
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