Control Room Supervisor

Bidvest Protea Coin • Other • Johannesburg, Gauteng, South Africa • $200 - $300 / year • 12h ago

Job Title: Control Room Supervisor

3x Vacancies exist for Control Room Supervisors in the Guarding Division based in Kempton Park. The suitable candidate’s main responsibilities and duties include, but are not limited to, the following:

Observation/Surveillance:
Cameras, Manage Information Technology: Cameras, Alarms (Fire/Intruder/Fence), Computers, Telephones
Dispatch:
Relevant role-players in case of incident/emergency.
Documentation:
The Control Room Operator will complete and archive a full record of operational documents.
CCTV Surveillance:
Control Room Operators to monitor all cameras.
Emergency Response:
Control Room Operators to react according to emergency procedures as per site procedure manual.
Reporting:
Crime and safety hazards to be reported.
Public and Client Relations:
Monitor Control Room Systems and report anomalies to the contract manager.
Monitoring Systems:
The following systems form part of what you are to monitor:
- Fire Panel
- Biometric Access Control System
- Milestone / Gallagher / Avigilon CCTV
- Lift Intercom and Alarm
- Building Alarms
Communication:
Provide accurate and reliable information through radio contact with on-site security.
Records:
Control Room Operators will ensure all suspicious vehicles and people are recorded and reported to FMCSA on the site.
Incident Reporting:
Reporting of all incidents, alarms and panic alarms in the occurrence book.
Housekeeping:
Maintain a clean Control Room Environment and strict housekeeping regulations.
Incident Notifications:
All incidents to be reported to the Client & Bidvest Management.
Fault Monitoring:
Monitor technical faults and report to the Client and BPC.
Incident Investigations:
Report any incidents, faults and issues to the contract manager. Initiate investigations using CCTV and Access control, record and compile a comprehensive report with timelines to the management.
Reporting Timeline:
Incident Flash reports are due within 24 hours of an incident, and 72 hours later the final investigative report needs to be finalized and submitted to the contract manager allowing the contract managers to add on to the report for final submission to the client by the contract manager.