Durban, South Africa | Posted on 12/04/2024
A franchise consultant is the main contact point in an assigned market for supporting the franchise system of business of various organizations and brands. The ideal franchise consultant cultivates a team and works towards identifying a profitable franchise out of the many that apply.
Key Performance Areas:
- Store and Franchise Compliance
● The respective FSC will visit each site on a 6 (six) weekly cycle. A site visit report will be completed upon every visit.
● Ensure franchisees comply with brand standards.
● Rolling out POS and maintenance of the system.
● Ensure that franchisees are visited regularly.
● Ensure that franchisees abide by the operational manual.
● Ensure that ICU stores increase in revenue. - Reporting
● Provide sound advice to increase store profitability and performance.
● Perform compliance audits in order to identify growth opportunities and improvement.
● Analyse product movement and make suggestions to increase sales.
● Log calls for issues that may occur to the external IT service provider.
● Document and report critical incidents and franchise issues.
● Report and provide vital information to the operations manager regarding stores i.e. LSM market, trading patterns, basket values, growth, projected sales, and staff performance.
● Collect and compile data from the stores. - Training and Development
● Prepare meeting activities to improve store profitability through training and networking with vendors and other franchisees.
● Educate and train franchisees in order to ensure consistency and standardized procedures on site.
● Provide additional training on site as needed.
● ACDC express league management. - Stock Management
● Manage stock at franchisees, by following up on back orders that were logged.
● Evaluate the top categories and locations of products.
● Monitor and manage minimum stock holding.
● Determine the ability to upsell by combining interlinked products to increase the basket value.
● Attend compulsory stock take, twice a year.
● Ensure competitiveness and build brand awareness.
● Provide support and assistance with the organizational initiatives to maintain franchisee accountability and network consistency.
● Assist in developing solutions to issues whether they are common or not.
● Assist with the maintenance of IT equipment on site.
● Assist with management accounts and suggest ways to improve.
● Assist with recruitment, business training, and succession planning in stores.
● Complete FSC field report. - Effective Team Work and Self Management
● Follow any lawful and reasonable instruction from the ACDC EXP operations or general manager.
● Act as part of the team and always assist other members of the team to achieve common goals.
● Consistently live and be an example of the Company values.
● Clarity in judgment.
● Critical thinking.
● Problem solving.
Requirements
● Proven experience as a field or service consultant.
● Experience in customer service.
● Knowledge of business processes and functions.
● Strong analytical ability.
● Valid driver's license.
● Own roadworthy vehicle.
● Degree in business management and/or operations.
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