Pre-Sales, Sales and Customer interface
Attend and participate in internal and external meetings relevant to the pre-sales cycle
Responsible for solution feasibility, qualification and articulation
Determination of internal and external technology/technical, pricing and vendor requirements for Solutions
Production and provision of architectural design and execution of solutions for customer requirements
Ensure proposals and solution amendments are responded to with adequate quality, within prescribed timescales, with input from engineering, procurement and project delivery.
Provide technical and solutions support and advice for Sales Team, and assist in evaluating opportunities, based on technical requirements and alignment with business capabilities.
Ensure collaboration with vendors and partners to understand latest offerings
Internal engagements with Sales teams
External engagements with Customers
Technical interface
Consult with the Technical Teams to assist in the development of solutions (designs equipment/hardware, configurations, etc.) to meet company requirements and customer needs
Ensuring compliance with the company Architecture and Engineering standards, specifications, policies and protocols in the formulation of the Design Diagrams and Technical Solution Document (TSD) for all Customer solution requirements
Owning the process and following correct approval protocol from Divisional Technical Leads
Technical oversight of the development and delivery of the Solution over the project lifecycle
Analysis of key performance metrics and indicators for network infrastructure to ensure service availability
Analysis of infrastructure resource utilisation, trending, and capacity planning
Create and update documentation for all relevant procedures, solutions and architectures
Internal engagements with Technical teams
Operations interface
Production and provision of complete Solutions Delivery and Support Packs in line with Operations (Delivery and Support) requirements
Solutions review post implementation and customer handover of the Solution to the customer (Designed versus As Built)
Internal engagements with Delivery and Support teams
Procurement and Vendor interface
Product Development Input, ensuring product positioning is achieved, delivering key benefits, targets and deliverables
Definition/Provision of Vendor technology requirements for selected Vendors (preferred/identified)
Assessment of solutions proposals and quotes received from Technology Vendors
Final selection, validation and verification of technologies and Vendors required for the Solution based on internal, external and customer requirements
External engagements with Technology Vendors
General
Participate and contribute to internal and external meetings as required
Be willing to carry out or assist with such tasks as may be required to achieve deliverables, or as reasonably requested by a member of the company
Regularly familiarise yourself with company portfolio of Products and Services, Customers, Suppliers and internal Procedures
Be willing and able to work in such locations as relevant to the successful delivery of the assigned projects
Be a professional and courteous representative for the company at all times
Key Relationships
Internal Sales, Operations and Technical Teams
Suppliers and third-party vendors
Customers Technical Teams
Role Potential
Increase in the scope of Customers and/or Solution complexities with additional experience, and improved knowledge of the company Portfolio of Services and Customers.
More in depth involvement in the Product Development area of the business with increased responsibilities.
Necessary Experience and/or Qualification
5+ years of Pre-Sales and/or Solution Architecture experience in a service provider environment
5+ years of Technical Engineering experience
Relevant network certifications an advantage ie Cisco, Fortinet, AWS and/or Azure
Deep technical understanding of networking, voice and secure cloud products and services
Knowledge and experience of physical network infrastructure
Experience in communicating complex technical solutions directly with customers
Experience in articulating technical designs and requirements in a structured format
Personal Skills/Competencies Required
Excellent written and verbal communication skills
Excellent Visio skill in creating diagrams both internal and external facing
Excellent documentation and technical design documentation skills
Technical and strong analytical skills required
Creative approach to problem solving
Interpersonal communication and customer service skills to work successfully with prospects, customers and performance teams to meet performance goals.
Self-motivated, project and account management experience
Travel to prospective customer’s sites as necessary
Ability to follow standard engineering principles and practices
Able to create strong relationships with customers
