Key Responsibilities: - Coordinate and oversee daily operations across multiple 5-star properties, ensuring consistency and excellence in service delivery.
- Collaborate with property managers to ensure all departments, including field guiding, housekeeping, maintenance, and guest services, meet operational standards.
- Provide support and mentorship to field guides, ensuring top-quality guest experiences and compliance with safety protocols.
- Monitor operational performance, identify areas for improvement, and implement effective solutions.
- Conduct regular inspections and audits to ensure adherence to company policies and 5-star standards.
- Oversee staff training and development, fostering a culture of professionalism and continuous improvement.
- Liaise with suppliers and service providers to ensure seamless operations.
- Handle guest feedback, complaints, and special requests across properties.
- Assist with budgeting, resource allocation, and cost control to ensure financial efficiency.
Requirements: - A relevant qualification in hospitality management, wildlife conservation, or a related field.
- Proven experience in field guiding, with a minimum of FGASA Level 1 certification (higher levels preferred).
- A minimum of 3-5 years of operational coordination or management experience within luxury or 5-star establishments.
- Strong leadership and organizational skills, with the ability to manage multiple teams and properties effectively.
- Exceptional communication and problem-solving abilities.
- Must reside near Ballito or be willing to relocate to the area.
- Contactable references from previous employers.
Why Join Us? This is an exciting opportunity to play a pivotal role in ensuring the operational success of some of the most exclusive properties in the region. If you have a passion for luxury hospitality, field guiding, and operational excellence, we invite you to apply for this rewarding role.
