Implementation Project Leader (Business Intelligence) M/F

AGL Group • Other • Other (South Africa) • $200 - $300 / year • 5d ago

General Information

With the group’s expertise of more than 50 years of experience and a continuous presence on the African continent, Africa Global Logistics South Africa provides end-to-end solutions with in-depth knowledge of the legal and cultural diversities specific to each country. Our powerful integrated global network and sustainable solutions enable innovative and flexible designs in their execution.

AGL South Africa is your gateway throughout Africa, facilitating freight forwarding, customs clearance, warehousing, and distribution activities for many multinational companies.

Job Title

Project Manager

Contract Type

PERMANENT

Job Location

Africa, South Africa, JOHANNESBURG

Working Hours

Full time

Mission Description

The candidate will Project Manage, Implement, and Support the respective Bl Applications/Software Systems and their day-to-day issues and apply continuous improvement projects. He/She will also perform training to the end users of the Solutions and escalate and communicate directly with AGL HQ to resolve all related MOE/AMOA formalities. He/She will ensure to follow AGL Group procedures in the proper and standard process of Initiating, Alerting, and Applying of New Releases encompassing Bug Fixes and Enhancements.

The element of training will be to ensure that staff not only master necessary software features but can successfully apply them to work situations according to best practices and with the aim of achieving the highest possible levels of personal and team productivity. The successful candidate will view his/her role as a mix of educator, instructor, best practices and productivity coach, skills assessor, and training material designer, from time to time as may be requested by management.

Profile

Job Function:
Deployment:

Manage and Participate in the Design and Configuration of related Applications and Report Designs.
Manage the Implementations related to the specific Applications.
Perform Pre and Post Go live Planning and take charge of Go/No Go status on Deployments.
Perform Due Diligence when required.

System Evolution and Continuity:

Manage Implementations.
Manage Continuity of the systems by managing evolution and bug escalations and resolutions.
Perform Due Diligence when required.
Manage proper communication methods for Evolution, Bug Fixes, Bug tracking, Release Notifications, to parties including MOE/AMOA, HOTLINES, END USERS, MANAGEMENT & SERVICE PROVIDERS.
Manage the ALERT process before, during and after a major incident where known and the recovery process, together with the other support parties.
Ensure continuity of interfaces to and from the Software Systems by consistently monitoring the platform.
Liaise with vendors including Customs 3rd parties and/or any other related 3rd parties.

Manage Continuous Improvement Projects:

Liaise with operations and/or customers to gather business requirements.
Liaise with regional team and/or vendor to translate business requirements into technical requirements.
Perform configuration and tests on the TIVJS, OMS, LKM, Bl, and other Software's.
Provide Pre, Current, and Post Go live support.

Provide Training to End Users:

Conduct dynamic and engaging training both in-person and via WebEx to a range of participants: End-Users, Trainers, System Administrators, Managers, and their teams.
Develop training materials.
Assess training needs of users/site and adjust training delivery based on needs.
Keep up on new features and releases and keep up on industry developments.
Work with implementation and support to keep informed of the clients' needs.
Assist in redefining and updating training plans and delivery.
Identify, define, and develop new training methods for onsite and web-based delivery.
Work with the Technical Writer to ensure that all training materials are kept up-to-date and focused on the needs of the clients.
Assist with training coordination.
Travel, as needed, to all sites within his/her parameter to conduct onsite training.

Continuously Improve:

Use Incidents history to improve or suggest improvements to management.
Attend meetings and/or workshops as may be required to improve and better plan in the support role.