Operational Specialist – Payments
Apply locations: Cape Town, Johannesburg
Time type: Full time
Posted on: Posted 3 Days Ago
Job requisition ID: JR-61504
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Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.
Job Description
ROLE OVERVIEW
Operational execution specialist within the multi-disciplinary Payment, Card and Product Backoffice Team.
This includes operational support of payment streams:
- EFT (Bankserv, Bankserv Gateway and SAMOS)
- RTC (Bankserv, Bankserv Gateway and SAMOS)
- High Value Payments (SAMOS and SWIFT Gateway)
- AVS (Account verification services)
- Closed Loop Ecosystems
- Value Added Services
KEY RESULT AREAS
- Second line support to customer queries for payments
- Payments processing reconciliations
- Investigation and resolving of all unreconciled items
- Processing of all internal and external payments
- Payment remediations (investigate and resolve) on behalf of customers and/or on behalf of the bank
- Remediations (investigate and resolve) related to IT alerts and system exception drivers, including communicate any issues to the business
- Payment exceptions and disputes
- Provide insight for new enhancements with the aim of continuously improving and automating processes (incl. SOPs, UAT testing and post deployment checks)
- Operations reporting daily and monthly management reports
- Participation in all internal and external audit reviews
- Trouble shooting and incident management resolution
- Training support to first-line customer service team
- Ensure all operational processes and execution are compliant with industry regulations
ROLE REQUIREMENTS
Knowledge and Skills
- Computer literacy, Microsoft Office: Outlook, PowerPoint, MS Word, MS Excel and MS Teams
- Financial and accounting knowledge – understanding basic financial accounting and financial principles
- Knowledge and experience of the payments industry, schemes and regulations and more specifically, the National Payment System (NPS)
Personal Attributes
- Independent self-starter who also works well in a team environment
- Advanced written and verbal communication skills, able to translate payment concepts into general business concepts
- Demonstrate intense customer/seller focus and highest level of integrity, intellectual honesty and strong work ethic
- Be sharp, analytical and thoughtful
- High attention to detail and proven ability to manage multiple competing priorities simultaneously
- Should be able to work in a flexible environment and setup for hybrid working
- Excellent written, oral communication and presentation skills and the ability to express thoughts logically. Demonstrated active listening skills, highly consultative and solutions oriented
- Flexible and an ability to deal with ambiguity and continuous change
- Detailed and precision oriented to ensure financial processes are sufficiently robust and executed in line with compliance and risk requirements
Education and Experience
- Tertiary education in the form of a degree (NQF7 or above in financial, business, science or engineering)
- Minimum 3 years’ work experience in payments related roles
- A good understanding of the technology and commercials that support payments
- Comprehensive knowledge of payment systems
- Working experience with Bankserv is an advantage
- Working experience with Salesforce CRM is an advantage
The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit.
Closing Date : 09 January 2025, 23:59
Old Mutual Limited is pro-vaccination and encourages its workforce to be fully vaccinated against Covid-19.
All prospective employees are required to disclose their vaccination status as part of the recruitment process.
Please refer to the Old Mutual’s Covid-19 vaccination policy for further detail. Kindly note that Old Mutual reserves the right to reinstate the requirement to vaccinate at any point if it is of the view that it is imperative to do so.
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