Job Summary
At Benny Recruitment, we are seeking a Telephony Support Specialist to join our team. This is an exciting opportunity to develop your career in customer service and sales. You will be responsible for delivering exceptional customer service through various communication channels including phone, email, and chat.
The key responsibilities of this role include resolving customer complaints within the set timeframe, following up on pending complaints, and informing customers of their complaints progress. Additionally, you will be required to sell products or services telephonically and handle objections appropriately.
The estimated salary for this position is £22,000 - £28,000 per annum, depending on location and experience.
Responsibilities:
- Resolve customer complaints within the set timeframe
- Follow up on pending complaints
- Inform customers of their complaints progress
- Sell products or services telephonically
- Handle objections appropriately
Requirements:
- Experience in customer service and sales
- Excellent communication and interpersonal skills
- Ability to work under pressure and meet performance targets
- Ability to sell products or services telephonically
#J-18808-Ljbffr
