Job Summary:
We are seeking an experienced and dynamic Practice Manager to oversee the operations and administrative functions of our growing business. This role is pivotal in ensuring the smooth running of day-to-day operations, while also driving innovative practices and supporting strategic growth. The ideal candidate will be a proactive leader with strong project management experience, a keen analytical mindset, and the ability to implement processes that foster efficiency and scalability.
Key Responsibilities:
Operational Management
Oversee the daily operations of the business, ensuring all administrative and operational functions are executed efficiently and effectively.
Manage resource allocation, workflow distribution, and task prioritisation across the team.
Identify operational bottlenecks and implement solutions to improve business processes.
Project Management
Lead and participate in key business projects, driving progress from initiation through to completion.
Ensure projects are delivered on time, within scope, and meet organisational goals.
Collaborate cross-functionally with stakeholders to gather requirements and align project deliverables.
Team Leadership and Development:
Supervise and mentor a team of administrative and operational staff, fostering a culture of collaboration, accountability, and continuous improvement.
Conduct performance reviews, provide feedback, and implement professional development plans for team members.
Manage team schedules, assignments, and ensure productivity metrics are met.
Reporting and Analysis:
Develop and maintain key performance indicators (KPIs) and reports to track operational efficiency, financial performance, and other business-critical metrics.
Analyse data to guide decision-making and highlight areas for improvement in both operations and strategy.
Present findings and insights to senior leadership to drive informed business decisions.
Process Improvement and Growth Support:
Design, implement, and refine standard operating procedures (SOPs) to ensure smooth scaling of business operations.
Continuously identify opportunities for operational enhancements, automation, and technology integration to support business growth.
Ensure compliance with company policies, industry regulations, and best practices across all administrative functions.
Qualifications and Skills:
Experience:
Proven experience (5+ years) in operations or practice management, preferably in a fast-paced or growing environment.
Strong track record of managing teams, including performance management, coaching, and staff development.
Experience in project management with the ability to manage multiple priorities and deadlines effectively.
Skills:
Excellent organisational, problem-solving, and multitasking abilities.
Strong analytical skills with the ability to generate reports and interpret data to inform business decisions.
High proficiency in office software (Microsoft Office Suite, project management tools, etc.), with advanced Excel skills a plus.
Strong communication skills, both written and verbal, with the ability to communicate effectively at all levels of the organisation.
Personal Attributes:
Innovative thinker with a strategic mindset, capable of implementing new ideas to improve business processes.
Results-driven, with a focus on operational excellence and growth.
Strong leadership abilities with a hands-on approach and a collaborative attitude.
Ability to adapt quickly to changing priorities and a fast-paced work environment.
