Internal IT Support Analyst
High Wycombe HP11 2EE
IPC EMEA, the purchasing and supply chain organisation for Subway Franchisees in Europe, has an excellent opportunity for an Internal IT Support Analyst to join the Enterprise Systems team.
The role …
The IT Support Analyst is the first point of contact for IPC EMEA employees, providing best in class user technical support, solutions, advice or a work around where applicable and responsible for IPC EMEAs internal and external systems.
The role requires excellent communication skills, experience of working with key stakeholders and confidence in finding technical solutions. The technical requirements of the role are experience in:
Active Directory administration and Group Policy
Office 365, SharePoint and Intune administration
Administering Azure AD
Hyper-V server infrastructure knowledge
Understanding of DFS file replication
Sophos intercept X antivirus or equivalent
SonicWall firewalls, NetExtender VPN solution
Familiar with imaging software concept
Backup technologies
Knowledge of Wi-Fi and networking solutions
iOS, iPhone and iPad experience
Patch panel administration
Accountable for …
All IT hardware and software, desk phones and phone system, iPads and iPhones Laptop base builds, rebuild and 3-year replacement cycle.
Resolution of all IT queries and escalation when necessary.
Enabling the business to work without interruption including maximum up time for all critical applications, systems and servers. Assist in the rollout of in essential maintenance and wider projects.
What is important to us …
Our culture and values are at the heart of everything we do and are an important part of our hiring process. Our three values are:
We are empowered - we have the freedom to make a difference together.
We collaborate - we trust and depend on each other. We contribute. We succeed together.
We deliver on our commitments - we deliver on our commitments together, individually, today and tomorrow.
How we support our employees …
Joining a new company can be daunting; we support everyone who has chosen IPC EMEA to develop their career with:
A structured onboarding programme.
Time with the senior leadership team, as well as your colleagues and our Culture Champions.
Training programmes to develop your skills and ways of working, focusing on feedback and management of work.
Flexible working between the hours 8am - 6.30pm. We appreciate the juggle of life and home can be challenging and provide opportunities to flex your start and leave times.
Excellent benefits package including enhanced pension contribution, healthcare, 25 days holiday, salary sacrifice schemes. Plus, we also provide breakfast and lunch items in the office!
On-site parking
A chance to volunteer at our nominated charities. In addition, you will get one volunteer day a year to work with your chosen charity.
Recognition award schemes and a Summer and Winter event each year
We actively support diversity, equity and inclusion and make sure that our employees are valued and treated with dignity and respect. We encourage everyone in our business to reach their potential.
About us
We are IPC EMEA*; a non-profit making organisation owned by Subway Franchisees in Europe. Subway is one of the fastest growing Franchise networks in the world and the largest submarine sandwich chain, with more than 44,000 stores across the world more than 5,000 of which are in EMEA.
Today we manage over £1.5 billion worth of contracts on behalf of the 4,500 Subway stores across Europe. As well as the purchasing and supply of Subway - specified and approved food, packaging, equipment and business solutions, we also provide services to help Subway Franchisees in the areas of quality control, managing equipment support and maintenance, insurance, utilities, waste management, technology and more.
Formed in 2001, our mission is to help Subway Franchisees be more profitable and competitive, today and for the future. In the last year (fiscal year ending 30th June 2023) we delivered over £53 million of benefit to Subway Franchisees in Europe.
*IPC EMEA is a trading name of European Independent Purchasing Company Limited.
For more information, please visit www.ipcemea.org
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