Achieves marketing unit product support and customer/dealer satisfaction goals in a geographic area of responsibility by developing channel partner technical and product support capability, preempting and resolving technical and/or parts issues impact.
Required:
- Experience in repairs/problem resolution of construction & forestry equipment (4-7 years experience)
- Product knowledge (4-7 years experience)
- Solid understanding of customers and importance of uptime (4-7 years experience)
- Demonstrated capability to provide technical support and guidance to others
- Understanding of warranty processes
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