Provide technical guidance to clients on system/workflow best practices. Assist staff with troubleshooting client-specific logs. Handle and escalate customer requests, complaints, and feedback and provide appropriate solutions. Follow up with clients.
Qualifications:
- One year IT qualification and/or business qualification
- Strong technology inclination
- Intensive troubleshooting knowledge
- Ability to effectively prioritize workload
- Ability to work accurately and be detail-oriented
- Must thrive in a team environment and have good written and verbal communication skills
- Excellent task and time management skills
- Ability to work independently and under pressure
- Be able to go the extra mile to assist clients
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