The successful candidate will be responsible for a wide range of tasks, including managing reservations, guest check-ins and check-outs, handling correspondence with guests and agencies, and overseeing general office administration duties
The role also involves invoicing, payment control, and coordinating guest activities, ensuring a seamless and memorable experience for all visitors.
This is a live-in position that offers accommodation, meals, and laundry, ideal for someone passionate about hospitality and working in a dynamic team environment.
Key Responsibilities:
- Reservations & Front Office Duties:
- Manage guest reservations using the Knightsbridge booking system.
- Communicate with guests, agencies, and other stakeholders regarding booking inquiries, confirmations, and special requests.
- Handle guest check-ins and check-outs efficiently and professionally.
- Ensure invoicing is accurate, and accounts are kept up to date.
- Guest Services & Activities:
- Attend to all guest requests, including arranging excursions, activities, and other special requirements.
- Provide guests with information about lodge amenities, game reserve offerings, and local attractions.
- Ensure exceptional guest satisfaction
- Perform general office administration tasks such as filing, correspondence, and maintaining organized records.
- Ensure efficient payment control and follow up on any outstanding balances.
- Oversee stock taking and inventory control for lodge supplies.
- Coordinate with housekeeping and restaurant teams to maintain high standards of cleanliness, presentation, and service.
- Work closely with other lodge staff to ensure smooth day-to-day operations.
- Contribute positively to a collaborative work environment, assisting other departments as needed
- Keep the reception area neat, organized, and welcoming for guests at all times.
SKILLS:
- Familiarity with Knightsbridge booking system or similar property management systems.
- Strong administrative and organizational skills.
- Familiarity with MySpread
- Excellent communication and customer service skills.
- Ability to multitask and manage time effectively.
- Ability to work well under pressure and in a fast-paced environment.
- A positive, can-do attitude and strong team player.
Benefits:
- Live-in accommodation with meals and laundry provided.
- Opportunity to work in a prestigious 4- or 5-star lodge within a game reserve.
- Dynamic and supportive team environment.
Non negotiable:
- MUST have own car and driver's license
- MUST have basic accounting skills
- MUST have minimum of 1 year previous experience in a 4- or 5- star Hotel/Lodge.
For more information on this position please send an email to:
