Do you want to be a part of a growing, successful business where no two days are the same?
Where we are always putting children’s education and futures at the heart of our solutions? Then read on!
‘The UKs fastest growing education HR system’ – we are SAMpeople
Salary & Benefits
· Salary range £24,000 - £28,000 depending on experience
· 25 days annual leave (plus 8 days Bank Hols)
· Your birthday off
· BUPA Healthcare Cashback plan – following successful completion of probation
· Pension Scheme
· Ongoing professional development opportunities – we can offer supported study and potential funding for external qualifications
· A cracking team to work with!
Who are SAMpeople? What do we do?
At SAMpeople, we’re bringing together decades of expertise supporting HR in schools with the latest in people technology. Helping over 1,800 schools and trusts hire, manage and support their most important asset with clarity and confidence every day.
We are education specialists that provide impactful products & services to help schools and MATs manage their people and deliver the best outcomes for children. Our vision has always been to 'create better futures for our children through Innovative people solutions'. Our team have a vast depth of knowledge in school business management and EduHR. That's our pedigree. In fact, our founder and Managing Director worked as a School Business Manager/Consultant for 7 years before setting up Fusion HR In 2011!
What will you do day to day?
- You’ll provide advanced technical support for our SaaS products, addressing escalated issued from the 1st line support team.
- Diagnose and resolve complex technical problems, including system, integration and data issues.
- Using the SQL server, you'll investigate customer data issues on the Live system.
- Assist in the creation & maintenance of support documentation, knowledge base articles and troubleshooting guides.
For full details, please see our job spec which accompanies this advert.
What makes you the ideal candidate for us?
We feel really lucky to work here; we’re part of a super supportive team with a great working environment and can offer flexible hours and options to fit around any family commitments you might have. Because of this, we have a very happy and long standing team who are genuinely passionate about the job they do.
We’ll be looking for someone who shares our strong values and belief in our purpose ‘to create better futures for our children through innovative people solutions’.
Other bits which are important...
- You'll be tip top at customer service; maintaining high levels of professionalism and empathy with all interactions
- Excellent analytical and decision making skills
- You'll be able to work under pressure, handling complex change and prioritising key activities
If this sounds like the role for you, and you want to be a part of a team who wants to shape the future of education through innovative solutions and services (and have loads of fun along the way) then we can’t wait to hear from you!
