We strive to make cities the best ever places to live, by advancing an industry that moves over 1 billion people each day. We are transforming our business by driving the industry norm and challenging ourselves, fostering a culture of internal and external collaboration, and building on our unique engineering capabilities to optimize existing and create new products and solutions for our customers that cater to real mobility needs.
With customers in over 100 countries served by more than 50,000 employees, TK Elevator achieved sales of around €9 billion in fiscal year 2022/2023. We ensure high levels of customer service globally from our extensive network of about 1,000 locations. Over the past several decades, TK Elevator has established itself as one of the world's leading elevator companies and became independent after separation from the thyssenkrupp group in August 2020. The company's most important business line is the service business proudly provided by around 25,000 service technicians. The product portfolio ranges from standardized elevators for low-rise residential buildings to highly customized solutions for skyscrapers. In addition, it covers escalators, moving walks, passenger boarding bridges and stair and platform lifts. Integrated cloud-based solutions, such as the MAX platform, are delivering enhanced services. With these digital offerings, there are no longer any limits to urban mobility. TKE – move beyond.
The TKE Senior Manager of Global Quality is responsible for developing and implementing the enterprise Quality Management System (QMS) across the TKE organization. The primary objective is to deliver and install zero-defect products for the New Installation and Service lines of business, while also supporting the achievement of TKE's Enterprise ESG (Environmental & Social Goals) within Product Centers.
- Quality Management System: Define, implement, and manage a global Quality Standards for TKE's New Installation and Modernization lines of business. This includes establishing and maintaining harmonized and comprehensive quality procedures, process , Key Performance Indicators (KPIs), systems, and tools to ensure consistency and excellence throughout the entire production lifecycle.
- Product Development Management System: Define, implement, and manage standard work for Product Development Process in collaboration with the PMO and PDC. Ensure program effectiveness by establishing governance and processes that align with program goals. Partner with the engineering organization to design defect-free, competitive products, taking ownership of quality outcomes in global strategic programs. Provide guidance and support to local teams as needed to achieve consistent quality results across the organization.
- Supplier Quality: Defining and implementing a supplier industrialization and qualification process tailored to TKE products and suppliers. The primary objective is to ensure that TKE suppliers meet stringent quality, performance, and compliance requirements, maintaining a high standard of results across the supply chain.
- Lead the Global Supplier Quality Team: Oversee the Global Supplier Quality team to ensure high performance among global EOX and HIRI suppliers. Provide support to various Business Units (BUs) on supplier quality and performance issues, fostering strong supplier relationships. Define and maintain a clear RACI (Responsible, Accountable, Consulted, Informed) model with BUs for each stage of the product lifecycle with suppliers, ensuring clarity in roles and responsibilities to optimize supplier management and quality outcomes.
- Transformation Project: Support Key transformation programs by providing the right level of guidance, being able to analyse in depth product and process aspects of the program and providing strategic guidance and in-depth analysis of both product and process elements, ensuring that the local teams are equipped to make business-oriented decisions based on a thorough assessment of risks and opportunities.
- Risk Identification and Governance: Establish and lead governance frameworks to proactively identify, assess, and address quality risks across the organization, prioritizing critical improvement opportunities.
- Foster a Collaborative Culture: Promote a culture of collaboration and alignment across Business Units (BUs) to enhance transparency and capitalize on synergies. Drive the sharing and implementation of best practices from each site to maximize efficiency and achieve organizational benefits, ensuring teams work together toward common goals.
Experienced Quality executive with proven track record of operational manufacturing and supply chain successes and transformation projects.
- Master degree in Industrial, Electrical/Electronic or Mechanical Engineering (desirable)
- Strong functional expertise in quality within elevator industries
- Strong business judgement and financial acumen
- Experience in End to End delivery of New products
- Strong track record of continuously improving and outperforming on key plant metrics (delivery, quality, cost)
- Experience in leading make vs Buy decisions and setting up optimal quality strategy
- Strong delivery, completion and outperformance mindset
- Ability to embrace business priorities
- Ability to manage multi-stakeholder and multicultural environment
- Passion to support operative business as well as hands on and pragmatic style
- Result driven based on clearly defined business KPIs
- Authentic and clear communicator
- Fluency in English; German, Spanish or Chinese would be a plus
- Health and Safety –Highest standards and a wide range of health promotion and healthcare activities
- Flexibility –We support, for example, through flexible yet regulated working hours and remote working options
- Compensation & pension – Fair working conditions, competitive compensation, following “Collective Agreements” and support with pension schemes
- Collaboration & diversity –Collegiality is of huge importance – we treat everyone with respect and appreciation
- Development –Individual support to help you get started in your new job as well as training and education programs to help you develop professionally and personally
- Creative leeway –We offer an environment in which you can try out new solutions in a no-blame-culture
- Sustainability –We act with responsibility and environmental awareness
- Work environment –We have modern workplaces and IT equipment, subsidized lunchtime meals in the canteen, free parking and discounted public transport tickets
We value diversity
At TK Elevator, we aim to embrace diversity and welcome everyone -no matter the ethnicity, nationality, gender or gender expression, age, social background, religion or world belief, sexual orientation, disability, marital status or any other legally protected characteristic or status.
Do you have a disability and would like to work with us? Then we look forward to your application!
As a signatory of the Charter of Diversity, TK Elevator is committed to a prejudice-free and diverse working environment with equal opportunities. Although we are not completely barrier-free yet, we are working every day to improve ourselves. Let's overcome barriers together and work on individual solutions that work for you.
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