Business Unit: Discovery Connect
Function: Call Center / Contact Center
Date: 26 Nov 2024
Discovery – Insure
Outbound Telesales Consultant – Short Term Insurance
About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating to not only achieve financial success, but to ignite positive and meaningful change within our society.
About Discovery Insure
Discovery Insure is committed to creating a nation of great drivers and building better businesses through our innovative Shared-value Insurance model. Discovery Insure is South Africa’s fastest growing short-term insurance company with comprehensive products that provide protection against current and emerging risks facing clients in the motor, home and business insurance sectors. Vitality Drive, an internationally recognised and award-winning programme, is a key differentiator in the market that incentivises and rewards clients for driving well. The Vitality Drive programme has been scaled to local and international markets which now include Europe and the Middle East.
The company employs over 1 000 people who are committed to putting our customers and financial advisers first by providing unique and innovative solutions and cover.
Key Purpose
To make outbound calls to prospective clients to insure their motor, household and home with Discovery Insure.
Areas of responsibility may include but not limited to
- Achievement of monthly sales targets
- Conduct financial needs analysis for clients to provide sound financial advice
- Accurate, timely administration on relevant system
- Communicate telephonically and via email with clients on queries related to outbound calls made
- Adhering to service level agreements to ensure sales consistency in the department
- Stakeholder engagement
- Adherence to risk and compliance requirements
- Teamwork, self-management and alignment with Discovery values
Personal attributes and skills
The successful individual will be required to demonstrate the following competencies:
- Team Player
- Goal orientated
- Self-motivated
- Ability to perform under pressure
- Adapt to change
- Persuasiveness
- Resilience/Tenacity
- Sound Time Management
- Self-managed
- Attention to detail
- Ability to learn quickly and apply knowledge
- Speak fluently (accent neutral) English/Afrikaans
Education and Experience
- Matric (Essential)
- FAIS Credits - full qualification – Short term Insurance (Essential)
- RE5 qualification (Essential and/or advantageous)
- Class of business certificate (Essential and/or advantageous)
- Continuous Professional Development (CPD) certificate (Essential and/or advantageous)
- Minimum 2 years’ sales experience in the short-term insurance industry in an outbound telesales environment (Essential
EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
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