Summary
The Human Resources Manager will ensure that all SERVPRO employees are supported in the fulfillment of their company obligations and career goals. The HR Manager will be a member of the senior leadership team and is expected to contribute to all aspects of the business by providing leadership with strategic thinking around HR Management. This role will serve as the primary subject matter expert in all things related to the employee lifecycle and will be responsible for all recruiting functions and new hire onboarding for all office locations.
Primary Responsibilities
- Ensure and maintain compliant employment files and records accuracy
- Manage and solve complex employee relations issues
- Identifies HR trends that could affect organizational objectives and/or operational goals
- Interprets appropriate laws and policies and advises management and franchise employees
- Keep an accurate commission spreadsheet and commissions calculations
- Oversee W-2 with reconciliation and year-end processing
- Answer employee payroll, benefits, and basic HR questions
- Manage the HR administrative support to senior leadership and franchise employees
- Ensure accurate completion and filing of onboarding paperwork (e.g. W-4, I-9, Direct Deposit, etc.)
- Fulfill all hiring needs through a comprehensive and robust recruiting program including participating in career fairs
- Provides day-to-day performance management guidance (e.g., retention, coaching, career development, disciplinary actions, etc.)
- Attend 90-day and annual reviews with all franchise employees
- Complete and document HR compliance
- Track and administer the FMLA program and leave according to company policy and federal law
- Oversee payroll accuracy including timecards, labor allocations, and wage garnishments
- Calculate and process per diem, travel pay, and travel pay overtime as necessary
- Work with accounting on any payroll related issues
- Schedule and facilitate interviews with applicants
- Plans, directs, and supervises all activities relating to the administration and maintenance of payroll
- Perform other job duties as assigned
- Develops, implements, and manages benefit programs in a manner that ensures cost effectiveness, market competitiveness, and internal equity among employees
Education and Experience Requirements
- Bachelor’s degree in Human Resources, Business Administration, or relevant field
- At least 5 years of overall business experience as an HR Generalist
- PHR/SPHR certifications preferred
- Experience leading effective performance management systems and practices
- Demonstrated strength in effective recruitment, communication, and collaboration
This is a full-time position working Monday–Friday, 40 hours per week minimum.
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