A well-established company based in Irene is seeking a First Line Technical Support .
Duties:
- Logging Support Calls on Manage Engine Service Desk (ticketing system).
- Assisting Customers with First Line Support Issues on VSAT, Fibre, LTE, W...
Requirements:
- Proven work experience as a First Line Support Technician or Helpdesk Support Technician.
- Minimum 1 year working experience in a similar role.
- Must have knowledge of networking and wireless technologies.
- Hands-on experience with MS Office Suite as well as an ITIL based call logging program.
- Certification in A+ N+ or relevant field (advantageous).
- A tertiary qualification in A+ or N+ or relevant field.
Competencies:
- Excellent verbal and written communication skills.
- Excellent organizational and multitasking skills.
- A positive attitude and strong work ethic.
- Customer Service oriented.
- Professional.
- Willingness to expand his/her knowledge.
- A team player with high level dedication.
- Ability to work under strict deadlines.
Computer Literacy:
MS Office (Outlook, Excel)
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