Company Description
SGS is the world’s leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. With more than 97,000 employees, SGS operates a network of over 2,600 offices and laboratories around the world.
Job Description
MAIN PURPOSE OF THE JOB
- Maintain quality, efficiency and confidentiality of service
- Liaise with Senior Administrator
- Continuously upgrade the quality of services offered
- Establish, direct and review the system of application, recording, certification, filing, sample storage and field auditing
- Communicate with other branches/divisions and the laboratory to achieve required turnaround time for all submitted samples
- Compile spreadsheets of results, updating daily and reporting to clients
- Assist Commercial and Senior Commercial Administrator
- Liaise with the Clients
- Carry out or supervise submittal of samples with sample submission form
- Ensure compliance with all the requirements of the inspection order
- Keep direct superior informed regarding progress and/or non-conformance
- Liaise with local clients regarding pertinent details and information related to the operations
- Assist in continuously upgrading the quality of services offered, in support of “Customer Services” policy and minimize client complaints and claims
- Check the inspector’s claim forms in context with work executed
- General office duties
- Adhere to all quality and safety requirements of the SGS management system
- Perform any other reasonable tasks as assigned by direct line manager.
SPECIFIC AUTHORITIES
- Cease the use of any equipment that may be deemed to constitute a safety hazard or enter hazardous environment without the necessary knowledge and protection and report the situation to higher authority to action.
- Cease work that may affect the quality (integrity) of services and report the situation to higher authority to take action.
- Initiate a formal improvement request when a deviation of the system occurs, possible improvements are identified or when nonconformity is identified.
Qualifications
Education
- Minimum Grade 12 (Matric)
- Computer Literacy in Word and Excel, Microsoft Outlook
Experience
- Minimum of 1-2 years of trade-related experience or similar
- Languages: Proficiency in English (Read, Speak, Write)
- Typing Skills
- If the incumbent is new in the industry, background and qualifications shall be a criteria
Competencies
- Good interpersonal skills
- Ability to problem-solve
- Calculation capability – To ensure accurate scoring of clients' results
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