We are AMS. We are a global total workforce solutions firm; we enable organisations to thrive in an age of constant change by building, re-shaping, and optimising workforces. Our Contingent Workforce Solutions (CWS) service partner with Zurich to support contingent recruitment hiring. On behalf of Zurich, AMS are looking for an ER Consultant for a 12 month contract based in Whiteley - hybrid working.

At Zurich we believe in creating a brighter future for our customers, partners, our people and the planet by providing products and services which have a positive impact on peoples lives. We want to be one of the most responsible businesses in the world.

In the UK, Zurich provide a suite of general insurance products covering business, casualty, motor, property and travel insurance, life insurance and pensions products to individuals and corporate customers. We employ over 4,500 people in the UK and are based across a number of locations with our head office being in Swindon.

Purpose of the Role:

You will be working on a wide range of tasks that encompass the daily business-as-usual (BAU) activities. These tasks include supporting managers in various areas such as managing change processes, overseeing probation periods, assessing capability, handling disciplinary actions, and addressing grievances.

As an ER Consultant you will be responsible for:

Managing and organising your workload as the majority of the work is to focus on and deliver case load.
Supporting managers with cases - be a coach/advisor/consultant. You will need to be able to guide managers on correct process, how to handle ER situations and ensure that any documentation sent out is worded correctly e.g. letters, outcomes etc.
Advising managers on what steps to take.
This is less of a lead role and more consultative, you will not be required to attend meetings or take minutes.
Supporting Managers throughout the UK via Microsoft Teams, ensuring strong communication during calls and deliver help within script writing.
Supporting managers in group functions in other countries that have UK employees if needed.
Working on complex cases including, Probation activity, Performance Management, Disciplinary, Grievance, Mediation, Settlements, Tribunals.

What we require from the candidate:

Stakeholder Management experience.
An 'all-rounder' in terms of knowledge, not a specialist in one area.
Experience of being more of an advisor/consultant to managers.
Able to deal with multiple cases at the same time.
Financial Services experience is beneficial.
Strong administration and organisational skills.
Excellent communication skills both verbally and written.
Can work within a fast-paced team environment.

Next steps

This client will only accept workers operating via an Umbrella or PAYE engagement model.

If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and we will contact you with an update in due course.

At Zurich, we are proud of our culture. We are passionate about Diversity and Inclusion. We want you to bring your whole self to work we have a diverse mix of customers and we want our employee base to reflect that. Our diversity and inclusion initiatives are creating an environment where everyone feels welcome regardless of protected characteristics.

With the above in mind, we accept applications from everyone regardless of your background, beliefs or culture however we especially welcome applications from women, people from ethnic minorities, people with a disability and people who are LGBT+ as these groups are currently under-represented in our organisation.

AMS, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business.

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