Full job description

As a theme park built around a working movie studio, we’re all about lights, camera, action. Working with us means thriving in a fast-paced environment as we work as a team to create a seamless experience for our guests. From Attractions, to Parking, to Wardrobe, to Park Services, and more, here you can be part of a team that helps make memorable moments for our guests each and every day. Join us for a once in a lifetime opportunity.

Play a crucial role in maintaining the cleanliness and comfort of our park as a Restroom Attendant. In this fast-paced and guest-focused role, you’ll ensure the overall cleanliness and upkeep of restrooms and park facilities, creating a welcoming environment for guests of all ages. Working closely with team members, you’ll respond promptly to cleaning needs, restock supplies, and adhere to sanitation standards to support a seamless guest experience. Your dedication to maintaining a pristine and safe environment will help enhance the enjoyment of our guests and contribute to their memorable visits.

Benefits:

Complimentary admission to Universal Studios Hollywood and all Universal Theme parks
Earn complimentary tickets for your friends and family
Discounts on food and merchandise
Special events for employees (preview nights for new attractions/events)
Building lifelong friendships
Resume building workshops
Growth opportunities
Wellness programs

Responsibilities

Pick up mops, hand squeegee, towels, spray bottle, and cart. Distribute mops to all restroom locations. Check/stock storage closet and restroom stalls and dispensers.
Maintaining cleanliness and quality of restrooms which includes wiping mirrors and countertops, clean overflowing toilets, empty trashcans, spray air freshener, sweep and mop floors, etc.
Maintains organization and stock of toiletries in the restrooms. Keeps towels, toilet paper, seat covers, and soap dispensers filled. Report any maintenance concerns.
Empty modest containers in each restroom stall. Replace with new bag.
Remove any graffiti from walls and bathroom stalls.
Assist with sweeping in transition from restroom to restroom if needed.
Pick up mops from each restroom location. Restock. Empty trash. Collect and replace department specific paperwork.
Promote and provide extraordinary guest service for both internal and external guests; answer questions and offer information in a courteous manner. Seek to provide assistance to guests, where appropriate.
Understand and demonstrate the proper use of safety practices and ensure department standards are maintained and safety policies for the Park upheld.
Monitor and maintain a safe and secure environment for both team members and guests of all ages, following all company guidelines and protocols.
Identify, de-escalate, and resolve conflicts or disturbances professionally and effectively to maintain a positive atmosphere.
Provide a positive and welcoming experience for guests of all ages while maintaining composure during difficult interactions.
Maintain a high level of trust and integrity to promote a safe, secure, and welcoming environment for customers and colleagues of all ages.
Perform other duties as assigned, such as sweeping areas of the park, emptying trashcans, detailing etc.

Job Demands:

Must be able to walk or stand for extended periods of time
Must regularly lift and/or move up to 25lbs, frequently lift and/or move up to 25 lbs with assistance
The noise level is generally moderate to high
Team Members are subject to a variety of weather conditions, including but not limited to: heat, sun exposure, cold, and inclement weather. Depending on the assigned location, work can be almost exclusively outdoors

Schedule:

Must be available to work at least 4 days per week throughout the peak seasons to include a rotation of mornings, evenings, weekends, and holidays

Pay:

$21 per hour (After 1,000 hours worked, pay increases to $25/hr)

Additional Information:

NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

NBCUniversal will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles’ Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.

Universal Studios Hollywood

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Restroom Attendant - Female