Are you a results-driven leader with vast professional experience in customer excellence and the transportation industry, dreaming of a rewarding career and opportunities to grow in a dynamic organization? Then our Manager Customer Excellence role must be just what you are looking for!

MANAGER CUSTOMER EXCELLENCE, HAMBURG, GERMANY (F/M)

Job description

The main purpose of the role is to elevate Unifeeder‘s cooperation with Main Line Operators (MLO) by leading a team of experts who possess profound insights into customer desires and expectations. The primary objective is also to revolutionize the concept of Customer Service by adopting a cutting-edge approach to processes and redefining collaboration with other functions across the organization.

Mastering Stakeholder Management by ensuring MLO's requirements are fulfilled through the excellent quality of service provided by highly dedicated team members.
Overseeing and ensuring seamless cooperation with Capacity Management, Commercial, and Operations departments.
Monitoring NPS results and devising strategic actions based on insights.
Driving automation and initiating process improvements.

To apply for this position, you should have gained at least 2 years of experience in a managerial role in the customer excellence area. A profound understanding of the shipping industry is required. An excellent command of the English language and a flair for IT systems are a must. To be a strong candidate for this position, you should also have the ability to work in a fast-paced environment and under considerable pressure, commitment and openness to challenges, as well as analytical skills and creativity in idea generation and problem-solving.

Attractive working conditions within a modern organization adhering to international standards, offering an exceptional atmosphere in a close-knit team.

Challenging work in a multicultural environment with great development opportunities.

GIMED1_DE

Unifeeder Germany - branch of Unifeeder A/S

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Manager Customer Excellence, Hamburg, Germany (f/m)