The Swiss-based Tito & Friends holding group is an owner-managed group of companies employing some 200 people in 10 countries. The brand portfolio includes the Reppublika Data Analytics & Technologies media-tech toolbox, the market research firm Reppublika Research & Analytics and the panel provider Talk Online Panel. All our firms are run by management teams that are evenly gender- and age-balanced and we pride ourselves on a progressive, people-first environment that includes flexible hours and family-conscious schedules, agile project management, cross-border workgroups and dog-friendly offices.   

Reppublika is a multinational media tech company headquartered in Vienna with offices across CEE, developing our own SaaS product in the field of online advertising, access panels and digital market research.
We are seeking a motivated IT professional ready to make an impact as part of a dynamic international team that manages our technical infrastructure. The ideal candidate will possess strong technical expertise, a passion for innovation, excellent problem-solving skills and a happy vibe. If you thrive in an informal multicultural environment and can deliver transformative IT solutions, we'd love to hear from you.

Provide hands-on and remote IT support, addressing tickets, resolving technical issues, and delivering timely solutions
Troubleshoot and resolve problems with computers, laptops, printers, smartphones, and applications
Assist in managing user accounts, permissions, and system access for our teams of over 200 people across Europe
Manage onboarding/offboarding processes, including device setup and software provisioning
Monitor IT systems, servers, and network performance; assist with upgrades and hardware maintenance (routers, switches, wireless)
Assist with backup and recovery processes to ensure data integrity
Asset management. Maintain detailed inventories of hardware, software, and licenses, domains, ensuring records are up to date
Roll out new software/hardware releases and document IT processes as needed
Proactively identify areas for improvement in IT systems, workflows & IT security
Ensure exceptional customer satisfaction with professionalism, dedication, and a client-focused approach. Clients will be colleagues across our Group
Planning & implementation of IT projects in an agile environment, together with your colleagues

Requirements

Languages: Fluent working knowledge of German and English.
Experience: At least 2 years in a similar IT support role.

Experience with Microsoft 365 administration (Admin Center, Exchange, SharePoint, Entra ID, Defender)
Proficient with Microsoft 365 tools (Outlook, Teams, Excel, etc.)
Basic knowledge of networks (IPs, routing, switch, firewall, VPN, etc.)
Hands-on experience with hardware setups and troubleshooting (desktops, laptops, printers, mobile devices, network devices)
Bachelor's degree (IT, Computer Science, or related field) or equivalent work experience
Attention to detail, commitment to quality, teamwork. A strong drive for continuous learning and improvement
Microsoft certifications are a plus

A competitive salary of between €35,000 and €45,000 gross per year
Work in a vibrant, multicultural team that believes in collaboration and respect.
Offices with 1-2 workstations (instead of an open-plan office)
Option to work from home
Flexible working hours
Central office
Good public transport links
Flat hierarchies and a good working atmosphere
Quick Hiring Process: We value your time – expect a fast, respectful application process.

Technologies we use

Cloud & security: Microsoft EntraID, Microsoft Defender 365, 1Password
Remote management: Jamf (automated device enrollment), Apple Business Manager, AnyDesk (remote support tool)
M365 tools: Entra, Teams, SharePoint, Exchange Online
Various OS: macOS, iOS, Windows

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Tito & Friends Dienstleistungs GmbH

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