The Technical Training Facilitator provides training and technical support for our comprehensive range of fire detection, suppression, and control equipment to new and existing clients throughout Sub-Saharan Africa. As the Technical Training Facilitator, you must build customer trust by providing professional and accurate training sessions and technical support.

PRIMARY RESPONSIBILITIES

Design, develop, and deliver both theoretical and practical training courses on Technoswitch products, focusing on fire detection, suppression, and control systems.
Ensure training content meets the requirements of South African National Standards (SANS), SAQCC, and QCTO, as well as Technoswitch’s internal standards of excellence.
Conduct training sessions for customers, partners, and internal teams, ensuring participants gain a solid understanding of product features, installation procedures, and troubleshooting techniques.
Evaluate the effectiveness of training programs through participant feedback and performance assessments, making adjustments to improve learning outcomes.
Stay current with industry regulations, standards, and best practices to ensure training content is always up to date and compliant with local and international fire safety standards.
Provide ongoing support and guidance to trainees after courses, helping to reinforce key learning points and ensure successful application in the field.
Prepare and maintain training materials such as presentations, manuals, and online resources, ensuring they are clear, accurate, and accessible.
Monitor and report on trainees’ progress, providing feedback to management and suggesting areas for further development.
Travel as needed to deliver training at customer sites or events in the South African and African regions.

SECONDARY RESPONSIBILITIES

Technical Support Responsibilities

Provide expert technical support to customers and internal staff regarding Technoswitch’s fire detection, suppression, and control equipment range.
Troubleshoot and resolve technical issues related to product functionality, installation, and maintenance.
Respond promptly and effectively to technical queries from customers, ensuring timely resolution via phone, email, or remote support.
Collaborate with engineering and product teams to escalate and resolve complex technical issues, ensuring the highest level of customer satisfaction.
Maintain and update technical documentation, including product manuals, troubleshooting guides, software etc.
Assist in the development of new solutions for recurring technical issues and identify areas for product improvement based on customer feedback.
Stay updated on industry trends, new technologies, and Technoswitch product innovations to provide cutting-edge support.
Occasionally travel to customer sites for on-site troubleshooting, installations, or technical support, as required.

GENERAL RESPONSIBILITIES

Collaborate with cross-functional teams (including Sales, Engineering, and Product Management) to integrate technical support and training initiatives successfully.
Contribute to creating and improving user manuals, FAQs, and other self-help resources, empowering customers and staff to troubleshoot and resolve issues independently.
Assist with product demonstrations and provide technical support during product launches, exhibitions, and customer events.
Participate in continuous professional development to stay current on industry trends, fire safety technologies, and regulatory changes.
Ensure that all company policies and procedures are followed.
Assist with tasks related to the company operations that might fall outside the indicated duties and responsibilities.

QUALIFICATIONS & EXPERIENCE

Education

N3 Certificate, Diploma or equivalent NQF level qualification in Electronics, Electrical, Fire Safety, Information Technology, or a related technical field (preferred).
Relevant certifications in technical support, training facilitation, or fire safety systems are advantageous.
Document: JD Technical Training Facilitator 20241204 E & OE 2 of 2

Experience

At least 2-3 years of experience in technical support or a similar technical role, preferably in the fire detection, suppression, or control equipment sector.
Experience designing, delivering, and assessing technical training programs.
Familiarity with fire safety industry standards, particularly those relevant to fire detection and suppression systems, will be advantageous.
Experience working with ISO 9001:2015 quality management systems is a plus.
Strong troubleshooting and problem-solving skills in technical environments.
Excellent verbal and written communication skills, with the ability to clearly explain complex technical information.
Proficiency with training tools, presentation software, and learning management systems (LMS).
Strong organisational skills with the ability to manage multiple tasks and deadlines.
Ability to work independently as well as part of a cross-functional team.
Detail-oriented and focused on delivering high-quality technical support and training.
Passionate about providing superior customer service and training.
Strong interpersonal skills with the ability to engage and motivate a diverse audience.
Patient, empathetic, and able to remain calm and professional in high-pressure situations.
Highly motivated, proactive, and results-driven.
A lifelong learner who is committed to staying up to date with industry trends and advancements.

REPORTING

Training Manager

LOCATION

This position is based at our Johannesburg office: Cussonia Park, 3 Ridge Road, Laser Park, Johannesburg, 2170

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Technoswitch (Pty) Ltd

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