Physical location of position: Olivedale, Johannesburg

Position of reporting manager: Chief Operating Officer

Smoke Customer Intelligence is looking to hire a passionate, energetic, experienced and motivated Human Resources Business Partner to partner with the different departments on their HR needs; to help source and secure new team members for various departments within our organisation; lead non-product training and development initiatives; effectively partner with the business to mature the Human Resources function; ensure efficient HR administration takes place in line with all of South Africa’s labour legislation and best practice; moderate Employee issues; engage with Employees on a daily basis to build motivation and cultural alignment; coach Leaders on great management practices; and advocate to leadership on behalf of Employees.
The ideal candidate is a high-energy, strong communicator with a knack for engaging with other experienced professionals/Employees/Leaders, and the candidate must be comfortable and well-versed with all aspects of HR.

Salary & Benefits

Market-related TCTC per month – Based on skill and qualification of candidate

Financial Benefits: Funeral, Death and Disability Policy (Group Life Policy)

Other Benefits:

15 Days annual leave per annum
Some leave days may be “gifted” from the Company to you during our annual shut-down over the December – January period
Company social committee managed by the staff to decide how we do social events and team building – driving our really amazing Company culture
Flexible weekly working hours
Super close-knit professional team that looks after each other!

We are big supporters of individual growth and learning and this is something we incorporate into the business constantly. We have budgets to help with studies, Personal Development Plans (PDPs) to ensure mentorship and coaching, as well as processes to expose you to new technologies.

Job responsibilities

Effectively manage the human capital of Smoke Customer Intelligence
Partner with the different business units on their HR needs
Understand business goals and strategy, and recommend new approaches, policies and procedures to effect continual improvements in business objectives, productivity and the development of HR within the Company
Hands-on approach to HR
Effective management of HR administration/tasks
Monitor the “pulse” of the Employees to ensure a high level of Employee engagement, as well as engage proactively with Employees on a daily basis
Partner with the leadership team to understand and execute the organisation's human resource and talent strategy particularly as it relates to current and future talent needs, recruiting, retention, and succession planning
Provides support and guidance to the leadership team, team leaders, and Employees when complex, specialised, and sensitive questions and issues arise; may be required to administer and execute routine tasks in delicate circumstances such as investigating allegations of wrongdoing, and terminations, etc.
Manages the talent acquisition process, which may include recruitment, interviewing, and hiring of qualified job applicants; collaborates with the Heads of the Departments/Hiring Managers/Executive team to understand skills and competencies required for openings
Analyse trends in compensation and benefits; research and propose competitive base and incentive pay programs to ensure the organisation attracts and retains top talent
Creates learning and development programs and initiatives that provide internal development opportunities for Employees
Undertakes HR projects/initiatives based on the Company’s requirements and strategy
Oversees Employee disciplinary meetings, terminations, and investigations
Maintains compliance with employment laws and regulations, and recommended best practices; reviews policies and practices to maintain labour legislation compliance and minimise risk in this regard in partnership with the General Manager: Finance
Plan and conduct new employee orientation to foster positive attitude toward organisational objectives
Evaluate and maintain Smoke CI’s mission, vision, purpose, mantras, leadership behaviours, and Company culture
Manage Smoke CI’s social committee (SoCo) in line with Company culture requirements
Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law

Experience & knowledge required

Excellent verbal and written communication skills
Excellent interpersonal, negotiation, and conflict resolution skills
Excellent organisational skills and attention to detail
Strong solutions focus and be comfortable working in an environment which demands strong deliverables along with the ability to identify problems and drive appropriate solutions
Ability to prioritise tasks and to delegate them when appropriate
Ability to act with integrity, professionalism, and confidentiality
Must be self-motivated and enthusiastic regarding the challenges and opportunities of a dynamic organisation
Strong judgement abilities to determine the proper fit of new team members within Smoke CI
Thorough knowledge of employment-related laws and regulations
Proficient with Microsoft Office Suite or related software
Passion for innovative HR solutions and process improvement
Ability to be comfortable with high volume workload and not be afraid to “roll up your sleeves”

Minimum qualification

The following qualifications will be considered (in order of preference):

Minimum of 5 years of Human Resources management experience
Experience working for a SaaS company would be a plus
Robust knowledge and experience of HR functions and best practices
Bachelor's degree or diploma in Human Resources/Industrial Psychology or related field

To apply, please add your CV and qualifications in the email.

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Smoke Customer Intelligence Inc.

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