Billing / Accounts Administrator. Salary: £24k working on a 12-month fixed term contract. Full time hours. Based in Stockton on Tees (Preston Farm Industrial Estate)

We have an exciting opportunity for a Billing / Accounts Administrator to work for a leading business. We are keen to hear from candidates with excellent communication skills and a strong attention to detail, ensuring all customer interactions are handled efficiently, whether via email or phone.

This role is essential to maintaining accurate contract records and delivering exceptional customer service. You will be responsible for managing a variety of customer queries, ensuring smooth and timely invoicing, and maintaining up-to-date customer contracts.

Billing / Accounts Administrator key duties:

Customer Query Management: Monitor and action customer queries through the ticket system (email) and phone, ensuring timely and accurate responses.
Contract Maintenance: Oversee the maintenance and updating of hire contracts, ensuring they are accurate and up to date.
Customer Account Administration: Perform various administrative tasks related to customer accounts, ensuring all details are correct and efficiently processed.
Invoice Uploading: Upload invoices to customer portals and ensure all relevant documentation is correctly shared.
Document Requests: Handle requests for copy documents, sending them to customers as required.

Candidate requirements:

Experience in an Accounts Administrator or similar role.
Customer Service: A proven track record in providing excellent customer service, with strong interpersonal and communication skills.
Organisation: Highly organised, with the ability to manage multiple tasks and prioritise work efficiently.
Attention to Detail: A sharp focus on accuracy when handling contracts and invoices.
Technical Skills: Proficient in MS Office applications, particularly Excel. Experience with financial systems or portals is a plus.
Problem-solving: Proactive in resolving queries and discrepancies, both independently and as part of a team.
Adaptability: Willingness to undertake additional responsibilities to meet the needs of the business.

If this sounds like the opportunity you have been looking for then please apply by attaching your CV.

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Billing / Accounts Administrator