Key Responsibilities

The focus of the role (not limited to) general customer service queries and technical support relating to the software installation, which will entail the following support:

General customer service queries and technical support relating to the software.
Accessing business information relating to the account
Updating business contacts and other account information
Advising customers regarding the different services
Services not specifically mentioned above up to and inclusive of complex queries
Advice on business accounting, including HMRC regulations and compliance
Understanding customers queries and how it impacts their business, ensuring customers are compliant with all legislation
Resolve complex accounting queries such as VAT, & other legislation queries
Resolving and reconciling account details such as customer, supplier and bank transactions.
Ensuring customers data is always correct
Correcting incorrect postings on accounts ensuring balances are correct
Query Handling (Inbound)
Responding to a defined range of customer queries or inquiries, to deliver appropriate, accepted resolutions for customers
Liaising with internal/external parties to resolve customer queries
Escalate any queries or complaints to the appropriate channels to ensure they are handled and resolved in a timely manner
Provide accurate information to customers

Requirements

Previous Technical Helpdesk experience
Experience working with Accounting or Payroll Software
Basic accounting experience is advantageous
A minimum of 12 months customer service experience in a B2B environment
A Matric Certificate or equivalent tertiary qualification
Attention to detail
Proficiency in English is an essential requirement

SA Commercial (Pty) Ltd

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