Service Coordinator

Location: Southend, Essex

Salary: £23,795.00 per annum

The companyhas been established since 1998. They have built their reputation on listening to client's requirements and specifications in order to provide their clients with an outstanding service.

They have the people, the products, and the financial resources to manage any project from start to finish. They provide Design, Supply, Installation, Commissioning & Maintenance of Fire & Security systems.

The Role

Working in a team with a supervisor, two other Senior team members and six other Coordinators you will be part of an environment which empathises both individual and team working skills. You will share the workload with your fellow coordinators while also accumulating defined areas of responsibility over time. The team is structured to promote constructive conversations to deal with issues and in addition there are weekly departmental meetings and also one to one discussions with your manager.

Your role will be to assist in the daily running of their service department which has multiple Service engineers and a number of regular partners they work with. You will be responsible for booking in the engineer s work, speaking to customers, responding to internal and external emails, reviewing & invoicing jobs, and completing a multitude of other administrative tasks. You will be working within their PPM Bookings team which will involve teamwork as a large part of your role.

The role is varied and can be fast paced at times whilst equally can be very rewarding working on your own or with the team to resolve issues.

Full training will be provided, and they don't expect candidates to have any prior industry knowledge.

Handle the workload associated with supplying preventative maintenance & reactive maintenance services
Contact clients to book service visits taking into account specific job and access requirements
Liaise with contractors where required for specialist services
Handle telephone calls and emails from clients and engineers dealing with any queries
Categorise and resource the correct engineer for reactive calls based on skills set and proximity to work location
Liaise with other departments within the business to get issues and situations resolved
Produce reports as and when required by clients and senior staff members
Review portals for some of their clients and ensure these are looked after and information processed/uploaded as and when required
Create Risk and Method Statements and raise Work Permits for jobs
Review completed jobs checking the work has been carried out correctly and compliantly, any quotations have been raised by the engineer and that any follow-up service work is notified to the client and booked in
Raise invoices for completed jobs
Perform all duties professionally, promptly, and efficiently
Act as an ambassador for the company

Skills and Qualifications

Must be able to work constructively as part of a team
Able to work well on your own and on your own set workload
Calm under pressure
Good time management and organisation
Passion, enthusiasm and focus for the job role
A good eye for attention to detail
Desire to provide a good level of service to their clients

Benefits

Casual dress
Company events
On-site parking
Referral programme

To Apply

If you feel you are a suitable candidate and would like to work for this reputable company, then please do not hesitate to apply.

The company is an established Fire & Security Company based in Southend, Essex. They have experienced rapid growth over the past few years and are looking for the right candidate to join the company.

The company is an Equal Opportunity Employer. They do not discriminate on the basis of race, religion, colour, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

PFS Group

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Service Coordinator