Job Category: Claims

Join our passionate team of Vets who love what they do
Are you a qualified Vet looking to pivot your career?
Parktown, Johannesburg based role with hybrid working

Are you an experienced Veterinarian? Want to pivot your career to join a great team making an impact across Pet Health Moments? Don’t have any insurance experience…no problem our training process is outstanding and will ensure you are set up to win in this new career chapter. We’re looking for passionate people to support our Pet Parents when they need it most. We are also keen to support your career development and continue to build our talented community of Vets within the company.

By joining our team of Veterinary Claims Officers, you will be working with likeminded humans who have a love of pets and making a difference. PetSure is passionate about supporting pets and their parents. Our office is pet friendly and you can bring your pets into the office when you are in or you can adopt a colleague’s pet for the day!

We care about your wellbeing and you will work a 45-hour week, and once you are trained up, you will be asked to do some Saturdays and possibly Sundays (but relax, weekend shifts are rotated through the team and to make up for the weekend days you worked you will get a rostered day off that week!).

What you’ll do

Use your veterinary skills and knowledge to make informed claims decisions
Utilise your passion for animals to ensure a smooth process and positive claims experience for our customers, their pets and vets
Manage complex claims through to completion
Support the continuous improvement of Customer Experience by understanding and ensuring our existing and new customers’ expectations are met or exceeded
Ability to interpret medical records and apply clinical knowledge to scenarios in a commercial setting
Ability to explain medical concepts in layman terms to internal and external stakeholders verbally and in writing
Assess and manage GapOnly claims until completion
Assist with claims assessing and auditing of high value claims when required
Utilise your technical knowledge to provide advice to other areas of the business

What you’ll bring

Qualifications in Veterinary Science
Pet parent or pet advocate
Passionate about PetSure’s mission to remove the worries that come with being a pet owner
Clinical experience in veterinary field or other relevant industry experience
Demonstrated history of meeting or exceeding performance expectations
Proven experience at developing and maintaining relationships with colleagues and customers
Intermediate Microsoft office skills

Why you’ll love working at PetSure

Hybrid working– work from our Parktown office and from home
When onsite, enjoy our stunning Hollard Campus in Parktown
A place of choice for pet lovers: includes pet loving benefits like pet compassionate leave and Pawternity leave
Bring your dog to the office with you
Discounted on-site gym access
Great people and great culture: including various leave and wellbeing perks such as Spiritual Leave
Opportunities unleashed: reward, recognition and professional development opportunities that set you up for success
An inclusive and supportive culture that supports career development, including our fully paid 18-week genderless parental leave policy.

About PetSure

PetSure is helping to create a better world for pets and their people, with a mission to remove the worries that come with being a pet owner. We are a pet health tech business providing a sense of security to almost half a million people in Australia and New Zealand, well supported by our team in Johannesburg. We are the first general insurer in Australia solely dedicated to pet insurance and with our partners, everything we do champions the rights of pets, pet parents and vets.

PetSure is also an administrator and leader in pet insurance claims processing. Assessing over a million claims from across Australia and New Zealand each year, PetSure’s authority in this area has resulted in us being retained by leading pet insurers in the United States to provide claims processing services.

Our innovative payment solution GapOnly is a paperless claims service whereby a customer can obtain claims approval within minutes and simply pay the gap, while still at the vet clinic. GapOnly is transforming the claims experience with less upfront out of pocket expenses for the pet parent, now available in 1000+ participating vet clinics and specialist hospitals Australia-wide.

Ready to chase your dream? Apply Now.

PetSure is an equal opportunity employer and encourages anyone who meets the role requirements to apply.

PetSure is a pet friendly environment and welcomes dogs in the workplace. It is the policy of PetSure that all new employees consent to a background check.

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PetSure (Australia)

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Veterinary Claims Officer