Nike Department Manager (Coach) – 37.5H

NIKE, Inc. doesn't just equip the best athletes in the world – we discover potential, push boundaries and push to the limit and beyond. We are looking for people who learn and think, dream and create. Our corporate culture thrives on diversity and imagination. We need talented colleagues, leaders and visionaries. At Nike, Inc., everyone contributes their skills and pure passion to an ever-changing and growing challenge.
Working in stores means being the face of NIKE, Inc. With a constant focus on product knowledge and customer service, our store teams deliver valuable shopping experiences every day. From London to Istanbul, each store is unique and has its own exciting community of sports and style enthusiasts. A career in retail at NIKE requires creativity and ambition, while we give you the opportunity to grow and grow with the best athletes and team members.

Do you know what we need to create the best retail team in the world? Someone like YOU!

In our NIKE Retail stores, we use special job titles for our positions: a store manager is the "Head Coach", a deputy store manager is the "Assistant Head Coach", a department manager is a "Coach", a team leader is a "Lead" and sales employees are "Athletes".

Join the NIKE, Inc. team!

As a coach, you will:

Use your expertise in exclusive customer service and product knowledge to create a special brand experience for our buyers.
Coordinate, coach and motivate the employees in your area and ensure an excellent working atmosphere.
Support the management of the day-to-day business in your area to achieve sales goals (including digital services, visual merchandising, sales floor, advertising campaigns).
Identify problems and create suitable solutions together with your Senior Store Leadership Team.
You identify and improve areas based on customer feedback.
Ensure that all NIKE standards and guidelines are adhered to.
Be a Brand Ambassador for NIKE initiatives, including training your team.

To be precise, our store structure consists of the following 3 coach roles:

COMMERCIAL

You lead a team that efficiently accepts items, manages the warehouse excellently and implements the standards for visual presentation exactly.
You will ensure that the warehouse runs smoothly and ensure that there are always enough items on the sales floor, that the space is presentable and that it meets brand standards.
You will work with the Department Leads, who will oversee each area (incoming goods and visual presentation), while you will be responsible for the entire flow of goods in the store.
Responsible for the launch of monthly initiatives.
Using our reporting tools to make the best commercial decisions.
Accurate inventory management to be able to deliver products ordered via app and online.

ATHLETE EXPERIENCE

Ensuring that the team is best equipped to ensure a high-quality athlete experience (purpose).
You'll motivate your team to get involved in Nike Community Ambassador activities.
Work with your Senior Store Leadership Team, involved in hiring processes and onboarding new employees.
You are responsible for the scheduling of the store.
Working together with the store team to implement and maintain a positive NIKE culture.

CONSUMER EXPERIENCE

Lead by example to guarantee excellent service on the sales floor and bring the consumer journey to life.
Provide the resources to help the team gain knowledge about the NIKE brand, as well as consumer service and digital services.
Complete specific training sessions and pass on knowledge of Athlete Services.
Use data and analytics to gain deeper insights and drive continuous improvement in collaboration with the Senior Store Leadership Team

Was du mitbringst:

The passion for NIKE and/or the love of sports
Experience and expertise for outstanding customer service
4 years or more of retail experience
2 years or more experience as a team leader
Very good knowledge of German and English (written and spoken)
Good communication and teamwork skills
You are well organized and can set priorities
Proactivity, openness as well as motivation and the passion to always put our customers first
Willingness to work weekends and shifts

What you get:

An attractive salary that does justice to the market and your experience
die Chance auf eine vierteljährliche Bonuszahlung
Attractive employee discounts in the store and in the online shop
Mobility benefits: Deutschlandticket and bicycle leasing
Exciting development and career opportunities
Regular sales and product training
A dynamic and motivating working environment with flat hierarchies in which the values of Diversity, Equity & Inclusion (DE&I) are lived
Employee clothing that represents NIKE and promotes team spirit
Access to exclusive training content
The opportunity to participate in unique NIKE events

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NIKE

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