Food Technologist

Microchem Specialized Lab Services seeks to recruit a Food Technologist with a clear criminal record and a valid driver's license for our Bellvile and Benoni labs.

This position entails the following responsibilities:

Responsible for all new business sales activities, from lead generation through to closing sales.
Develop and implement a sales and marketing plan together with the Business Development Manager which will meet the goals of expanding the customer base.
Must be a brand ambassador and maintain company image.
Managing new client relationships from prospecting to account management.
Thorough understanding of all chemical and microbiological analyses carried out by the company.

Duties & Responsibilities

INHERENT REQUIREMENTS OF THE JOB

Customer centric attitude.
Excellent interpersonal communication skills.
Ability to adapt to diverse situations and settings with ease.
Flexible and innovative approach to work.
Leadership and people management skills.
Excellent problem-solving abilities.
Strong organisational abilities.
Detail oriented.
Strong ability to work in a team.

KEY PERFORMANCE INDICATORS

Client Relationship

New client prospecting.
- Targeting new business based on monthly market segments.
- Targeting new business based on industry changes, updates, and history norms.
- Quotations for new clients.
New client induction.
- Assisting clients with completion of new client forms.
- Assisting new clients with Finance information for Microchem procedures and policies.
- Confirmation with new clients, sample loggers, and laboratory for PO’s before logging and lab releasing of results. Resolving outstanding queries.
- Follow up with all new clients regarding their first-time interaction with Microchem. Resolving any queries if complaints are raised.
New client interactions.
- Resolving all queries and customer complaints for new clients.
- Monthly follow up meetings with all new clients.
- Reports to be populated for new VIP clients and to be discussed with senior representatives in monthly external meetings.
Sales of all laboratory services.
- 10% increase of annual sales each year.
Develops a market segmented database of leads/prospective clients.
- Compile and maintain a database of leads by referrals, telephone calls, face to face cold calling on business owners, email and networking.
Develop a market segmented database of existing clients.
- Compile and maintain a market segmented database of existing clients to communicate more effectively with clients.
Stay abreast of latest industry developments.
- Form and maintain relationships with vital role players through continuous contact and interaction.
Gain understanding of pricing and quotation system and LIMS.
- Demonstrate ability to compile quotation and navigate the LIMS system.
Feedback to Managing Director and Senior managers on all matters affecting the department.
- Submit weekly reports no later than close of business on the last working day of each week recording all sales, prospective activities, sales calls, presentations, closed sales and follow-up activities.
- Reports and feedback to be completed daily on Sales and Hygiene Drive.
- Attend weekly feedback meeting to update on new client information.
Optimizing efficiency and systems.
- Monthly reports to be compiled of monthly sales activities and saved on the sales drive.
- Understanding issues in various departments and finding suitable workable solutions.

Customer Service

Sell consultatively to prospective clients and existing clients.
- Make recommendations of the various tests and services offered by Microchem based on the needs of the client’s business.
Assist and guide new clients with the requirements of the account opening process and filling the request form in order to commence with analysis without delay.
- Zero hold up with commencing analysis due to incomplete client information forms and request forms.
Providing technical support to clients and facilitate their understanding of analyses.
- Assist clients telephonically and return phone calls within 30 minutes of receiving messages and reply to emails within 2 hours of receipt.
- Monthly meetings to be held with VIP clients and documented on the sales drive after every meeting.
Build strong lasting relationships with customers, always go the extra mile.
- Be professional and courteous in all forms of communication. Call from time to time informing them of what is going on in the business. Do not let them only hear from you when there is a problem.

Ad Hoc

Ad hoc tasks
- Complete all reports on the sales drives as requested for various ad hoc markets targeted.
- Perform any other reasonable tasks as requested by management from time to time.

Desired Experience & Qualification

Qualification required:

Diploma/ Advanced Diploma/ BTech Food Technology
Valid driver's license

Experience required:

5 years experience including sales and laboratory work

Kindly include your salary expectations, criminal record status, and availability to start work in your application email.

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Microchem Specialized Lab Serv

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