Michelle Denny Recruitment are delighted to be working again with Lancaster Gate, who are a well established insurance provider based in Diss, to assist in their search for a skilled professional within the insurance claims field, this is a dynamic role, particularly if you have experience with FNOL.
This is a fully office based position which comes with a starting salary of £26k
As a Senior Claims Advisor, you'll take the lead in managing the FNOL process with finesse. You'll be the go-to person in the claims team, handling initial notifications, evaluating claims, and ensuring customers have a seamless experience.

Your Key Responsibilities:

Carefully handle and evaluate incoming FNOL cases, making sure all information is accurate and complete.
Communicate with clients, policyholders, and team to gather the necessary details for processing claims.
Use your FNOL expertise to mentor and guide fellow team members, boosting the team's overall skillset.
Work closely with other departments to improve processes and make customers' experience even better.
Keep precise records and documents, sticking to both regulatory requirements and company's standards.
Key holder for opening and closing the office at the start and end of a shift (hours to be discussed).

What We're Looking For:

Previous experience as a Claims Advisor, focusing on FNOL within the insurance industry.
Deep knowledge of FNOL processes, insurance policies, and handling claims.
Great communication skills to interact smoothly with clients, colleagues, and external partners.
Ability to thrive in a fast-paced setting without compromising attention to detail.
Leadership qualities to support and guide newer team members.

Joining this dynamic business means stepping into a vibrant, supportive workspace where your skills and efforts will be appreciated. If you're excited about advancing your career in claims and making a real difference, we'd love for you to apply!

Please contact Julie Cloke in the first instance, or simply apply online to kickstart this journey.

Michelle Denny Recruitment

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Senior FNOL Claims Advisor