MAIN PURPOSE OF JOB

To assist patients in all aspects of admissions and discharges in a professional manner; preventing operational and financial risks to the organisation and exceeding client expectations.

KEY RESPONSIBILITY AREAS

Ensure admissions (including pre-admissions / bookings) are captured and processed as per procedure

Identify and prevent financial risks by adhering to policies and procedures

Ensure an effective discharge process as per the Patient Administration Manual

Maintain patient confidentiality

REQUIRED EDUCATION

ESSENTIAL EDUCATION: Grade 12 or equivalent

DESIRED EDUCATION: None

REQUIRED EXPERIENCE

ESSENTIAL MINIMUM EXPERIENCE: None

DESIRED EXPERIENCE: Reception administration experience; Experience in a private healthcare facility

REQUIRED JOB SKILLS AND KNOWLEDGE

Debtpack Enquiry application (Check outstanding amounts if a patient is flagged as Blacklisted.) Admission; Bed functions; Preparation for next day and discharge processes Anatomy (including terminology) Hospitals switchboard systems Patient Administration policies and procedures (e.g. Patient Confidentiality; Cash Handling; Blacklisted patients; Bed Overrides; etc.) Patient admin programmes on the AS400 system Computer literate (Microsoft Office) ICD and CPT codes Medical Aid Schemes and the Private healthcare environment Workmans Compensation Act (WCA) processes; procedures and policies Emergency / Major Incident Protocol (e.g.. Fire; floods; robbery) Identifying possible financial risks (e.g. blacklisted patients; handling of patient valuables; etc.)

Mediclinic Winelands Orthopaedic Hospital

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Reception Administrator- Winelands